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House of Fraser return?
Hello everybody, i know it's probably a long shot but here goes...a few months ago (January) i bought a dress from House of Fraser for my brother's wedding.For various reasons i recently decided to return the dress, which has been unworn and stored in my wardrobe as it arrived on the day all tags still attached and i have…
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Distance Selling Regs Buying Online from USA?
Do distance selling regs apply if I'm buying something over the internet from the US? How do I make sure I'm protected if something goes wrong? Will my credit card protect me? Thanks
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dishwasher insurance
Can anyone advise me please on a problem .We have had our dishwasher insured for several years , a few wks ago had a problem with it , called out service company , fixed some of the problem & said they would come back when they had the new spare part - we were able to use the d/washer so next day put it to good use , after…
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Brighthouse: replacement TV problem, please Help
Hi, my partner has a 32" HD TV from Brighthouse, unfortunaly it accidently fell and broke, so we figured because we had insurance on it we would get a replacement TV, so we sent it to Brighthouse roughly on the 15th June to see if they could fix it or replace it, they have had it since and given us no temporary replacment…
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Amazon and guaranteed delivery timescale - sorted - thanks
Hi, I have ordered a number of books from Amazon yesterday which I need asap and I am at work during the week, so Saturday is my only option. All books I have ordered had the express delivery guaranteed by Saturday 6th August option available so I was happy to pay the 8 quid to receive them on the one day Im at home so I…
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faulty item-replaced-but faulty again
Bought Steelseries headphones in Sept 2010 but within 4 months the cable was faulty- supplier replaced with new headphones. However again within 4 months the cable is faulty again. I pointed out that these have not lasted a reasonable length of time. The supplier asked for pictures of cable, and replied "that the damage to…
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Faulty tv from Tesco instore?
So I have a tv(Tecknika, surprise surprise!) I bought instore on the 12/02/11 and I use it for games through the vga, for the last month in order to switch scource from dtv to vga it freezes so I have to switch off and on at the plug.On top of that the left audio in is crackling so I have to take it out and just use the…
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advise needed..Returning a pair of trainers
Hi all, I brought my son a pair of addidas trainers a few days ago from a JD :mad:sports shop, they came with different coloured laces and addidas stripes for either side of the trainers. he has worn them for one day and wanted to change the stripe colour.We took out the laces to change the colour stripes, as we tried to…
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Paypal
Hi all just looking for advise Been selling on Ebay for the last few months trying to make ends meet. I have been informed by Paypal today that although we have a 100% feedback they are refusing to release monies payed by purchasers due the 2 purchasers not leaving feedback. Can any body firstly tell me if this is legal…
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Help! Argos telly problem
Hi, I reserved a tv at £699 in argos and went a fair distance into Glasgow to collect it, when I got it home I realised it didn't have the features it had quoted and further it was completely the wrong tv (an LW450 instead of an LW550) rang customer services and they said that Dunfermline (a much further distance) had it…
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Ex - Display - are Electrolux making it up as they go along?
I bought an Electrolux microwave from a reputable local discount store. It was clearly ex-display, and had a slight crack in the fascia which I was happy to accept as being only cosmetic. Well within the 12 month warranty period, arcing started to take place, causing scorching. I called a Service Force engineer who…
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Postage refund
I purchased a jacket from Sportstrend on Ebay, after five weeks the zip broke there was also some discolouration on the knitted cuffs and waist band, I returned the jacket, the seller eventually refunded me the price of the jacket £45 but no postage(£7.81 in total). When I queried this he responded saying according to Ebay…
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Item undelivered by Royal Mail
I purchased an item (Thankfully) of my credit card. After a lot of delays they eventually shipped the order, however Royal Mail delivered the item to a different address. The item was sent recorded delivery so signature was received however it was signed for by soemone unknown to at my address, plus i was away for the…
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Data protection: Mobile phone contract
EDIT: Lesson learnt. I understand I should have phoned in the first place and understand the procedure. Fair do's. P.S. reason my son was on the phone: he said he wanted to have a go at renegotiating a better deal instead of me having to cancel. P.P.S. Slight frustration is because the manager didn't even let me speak and…
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asked by an online store to take a photo of my debit card
hi there I was asked by a store to take a photo of my debit card that showed my name and the last 4 numbers of my card - the email said now this seems dodgy - so i cancelled the order and asked for a refund anyway they've told me that it'll take 4-6 weeks to refund, i was wondering if this is a normal amount of time it…
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New Car Purchase and GAP cancellation
Hi -wasn't sure where to post, apologies if this is the incorrect forum... I've just bought a new car on finance with GAP insurance included (haven't taken delivery of car yet) from a main Peugeot dealer. The GAP adds about £8 per month to my payments, and is shown as a separate Breakdown on my finance agreement. The…
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Travelodge
Can anyone help me? I recently booked two rooms in Edinburgh for myself and family and as part of the purchase asked for breakfasts. I no longer want the breakfasts (with two teenagers who won't get up before breakfast ends it seems a pointless excercise). I wnet onto their website to cancel, and it won't let me! Why is…
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Personal Accident Insurance, Feel Ripped Off
Hi all I took out car insurance with Swinton Insurance in April 2011. This guy rang me from Swinton shortly afterwards firstly to check everything was OK with my policy and then to try and sell me some kind of Accident/Health Insurance. I remember the call because my son wasnt very well and I was desperately trying to get…
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Awful Royal Mail service
I won tickets for the Big Chill festival taking place from 04/08/2011 to 07/08/2011 from a competition run by the drinks company Magners. They sent me the tickets via Special Delivery on Tuesday evening, with the mail out being Wednesday I should have received them Thursday morning. By Thursday afternoon the tickets had…
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Love Film trial
My free trial is coming to an end tomorrow and the latest batch of discs they sent to me has not arrived yet. It was sent Monday and my plan was to send it back the same day (due to trial ending in a couple of days) with a proof of posting and cancel the trial. I spoke to someone at Customer Services and was informed that…
