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Brighthouse: replacement TV problem, please Help
stephent86
Posts: 1 Newbie
Hi, my partner has a 32" HD TV from Brighthouse, unfortunaly it accidently fell and broke, so we figured because we had insurance on it we would get a replacement TV, so we sent it to Brighthouse roughly on the 15th June to see if they could fix it or replace it, they have had it since and given us no temporary replacment TV (like they have given us in the past), they said its un-repairable (which i suspected), and now they are claiming since they cant find a TV which is the same model and age that we have to pay £250 (split into weekly payments) for a replacement (newer but same model) TV. I dont want to accept that as while they have had our TV our contract ran out with them, so its fully paid off, I could understant and accept there offer if I still had an outstanding debt with the TV i wanted fixed. is there anyone on these forums that could help with this issue? I would be extremly grateful 
Thank You
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Comments
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stephent86 wrote: »Hi, my partner has a 32" HD TV from Brighthouse, unfortunaly it accidently fell and broke, so we figured because we had insurance on it we would get a replacement TV, so we sent it to Brighthouse roughly on the 15th June to see if they could fix it or replace it, they have had it since and given us no temporary replacment TV (like they have given us in the past), they said its un-repairable (which i suspected), and now they are claiming since they cant find a TV which is the same model and age that we have to pay £250 (split into weekly payments) for a replacement (newer but same model) TV. I dont want to accept that as while they have had our TV our contract ran out with them, so its fully paid off, I could understant and accept there offer if I still had an outstanding debt with the TV i wanted fixed. is there anyone on these forums that could help with this issue? I would be extremly grateful Thank You
Mmmm Brighthouse ! It would depend on the terms of your insurance. I suggest you read said terms. Given it is Brighthouse I am betting such a situation is covered."The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser people so full of doubts."
Bertrand Russell. British author, mathematician, & philosopher (1872 - 1970)0 -
I am not an expert I am self taught i have no legal training any information I post is based on my own personal experience and information gained from other web sites
If you are in any doubt please seek legal/expert advice help0
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