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Consumer rights

Archives for July 2011

Returning to Argos without receipt
My satellite set top box has gone faulty. I bought it from Argos on 6th Nov 2010, I have the credit card statement, but not the receipt. I am envisioning the staff saying that they can't do anything without a receipt, as it seems to be standard practice in most shops. So does anyone know what I need to quote to say that…
Tesco out of date products
Hi all, I'm very new at this so you'll have to bear with me .... Rather a long story but the short version is I bought some microwave popcorn from Tesco on Friday, decided to use it last nite. Followed the instructions by the letter only to find it smouldering after 1m 30secs. Took it outside to see that the date on the…
Car damaged by garage - they refuse to accept it happened in their care.... HELP!!
On Friday I took my car to Toyota for a recall to replace a hybrid water pump. When I came to collect the car I immediately noticed there was damage to the paintwork, massive scratches down the drivers side doors and back wheel arch. I went insidee to complain and they produced a visual damage report which had this damage…
Are sales goods still returnable ?
Hi, help please. I purchased a fishing reel online and on receiving the reel it proved to be unusually noisy when cranked. I contacted the company and they said if I returned it to them with the postage receipt they would check the reel and refund my postage. They have checked the reel and guess what they can't hear any…
Returning a faulty netbook at Comet
My friend bought a Netbook from Comet less than a month ago, but the battery is no longer charging. He did the obvious thing & took it back to the store who said that they needed to phone the manufacturer for a returns number, however the phone number no longer works, so Comet are refusing to do anything. So my friend is…
ID Protection taking money from my account without permission...
Hello, I got my bank statement today for an account I no longer use on a regular basis and noticed that a card payment of £79.99 was paid to 'ID Protection'. I have not heard of this company before and was not aware that I had any such insurance. I have card protection with the bank itself. I phoned my bank and they gave…
Comet and SOGA again!
I am currently in a battle with Comet to try and resolve an issue I have with a TV bought last month. I thought I would tell you guys what is happening and seek some advice. Tv was bought on 26-6-11 and delivered on 29-6-11 2 weeks later green patches noticed on screen but advised it may dissapear once TV had been run in…
handbag falling apart- can i return it?
i bought a leather handbag from debenhams near the end of march this year and the material around the edges is starting to come apart. the bag's been handled with care and hasn't been dropped. is there a possibility i could refund it.
Should I Sue
I am mindful to take an eBay trader to court for a very small amount, (less than £10.00). I purchased some speakers from him in April which burnt out. He was reluctant to issue a refund so I sent the speakers to my local Trading Standards Department. They have come back to me to say that they do not comply with UK Safety…
Help please with new car purchase
Hi there I have just bought a seat Leon tdi. Paid cash to a private seller, test drove the car no problems. Paid signed for it no warranty. Left 150 miles later car is dead on the side of the road. What can I do any help would be great. I feel sick as a pick. I don't mind if he helps fix it
Right to cancel a golf membership
Good afternoon, I joined a golf club near me 7 days ago and have since had a situation that means I will not be able to attend as I wished. It was a 12 month contract by direct debit and says that you need to give 3 months notice. Is it possible to get out so soon? Any advice is welcome
Help ATL Union Automatic Subscription.
I was wondering if anyone could help give me some advice. I paid a years membership with ATL that ran April 2009 to 2010. I decided that I didn’t want to carry on with membership so I let it run past the April date thinking they would just cancel my membership. After a couple of months after April they issued me with a new…
Non returnable deposit
Hi My son was intending to get married in September next year and booked up a "wedding event" at a big hotel. He put down £500 deposit but the relationship went pear shaped and now there is not going to be a wedding - not unhappy about that as she was evil. Anyway he has asked for his deposit back and they told him that…
Online Airline Booking Chaos-Could I Claim Under Section 75??
I am at my wits end so hopefully somebody could advise me! I made an online booking a couple of weeks ago with Airphil Express as I am going to The Philipinnes on 7th August. They are supposed to be flying me between Manila and Cebu and flying me back to Manila on the 19th August, to catch my international flight back to…
Faulty car part, no response from seller
Hi, Not sure where I stand rights-wise with this so any help appreciated. I bought a brand-new car part from an eBay shop in May 2011 for £65+£5 p&p which was listed "With full manufacturers guarantee" Paid using Paypal, which in turn debits my Mastercard for payment. Part arrived, all looked OK. Fitted car part (it is a…
Warning - Golfsales365.com
I know - "if it seems too good to be true - it probably is". I want to warn other prospective buyers about my experience with www golfsales365 .com Not to be confused with www golf365 com I had ordered a Ping golf club (£90) from golfsales365.com and after ordering became a bit suspicious. On checking out the site I found…
Sales of Goods Act - Will this be covered??
Hi everyone! I'm a newbie to the forums but have been a fan of MSE for years... and now I really need some advice before I take this matter further! My company purchased some machinery which cost us £25,000. This wasn't entered into lightly, research was done as to whether this machine would work or not and we were assured…
Bestbuy say they cannot repair product and wont give compensation.
I bought an Apple charger for a MacBook Pro November last year. It failed, it no longer works. So, I took it back to Bestbuy where I bought it. They checked it out and confirmed it was faulty. So, instead of repairing (they couldn't) or replacing (they had no new chargers in stock), they gave me a credit note. I, at the…
Ebay am i being Robbed ?
Hi, I recently sold an expensive stereo via ebay now the buyer is saying it is not working correctly saying the Dab radio is only picking up 1 station & i have suggested they check all the connections as it has a seperate metel ariel attachment and read the full manual or contact Arcam whom provide excellent service &…
TJ Hughes refusing refund
My other half bought some clothes and some shoes yesterday from TJ Hughes and the clothes were too small and the shoes although they stated they're a size 6 didn't fit, they were only equivalent to a size 4. So she took them back today with her receipt and they told her she couldn't have a refund because they were in…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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