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Customs Help
If this is in the wrong place then I apologise mods. Hey all, hopefully someone can give me a bit of advice as this doesnt seem right to me. I bought, over the internet, a PC game for £10.76 in P&P from America. I just got a card through my letterbox saying that its being held until I pay a customs charge of £12.98! It was…
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Misleading Esta application website
I googled the Esta (U.S. visa) application and the clicked on the first site which had the american flag and looked official. I filled in the application and paid a fee of £29.95. Then I did the same again for my husband - so in total we have paid nearly £60 for two Estas that should have come to $28! It was only when my…
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Sent the wrong item for online order
I ordered a few things on the Clintons website and one of them was wrong. It was a keyring with someones name on, but they sent one with the wrong name. The invoice showed the correct item but didn't match what they actually sent. Their website provides an address to send returns but I contacted them via an online form…
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Credit Expert
Hello, I have been going through my accounts on ways to save money and have just realised I am paying £7.99 a month for my credit report with Credit Expert. I have not really used the service so obviously want to cancel it. This is the BIG problem. The payment does not come out as a Direct Debit(which you can cancel quite…
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Private sale car deposit, where do i stand?
Hi, I viewed a privately owned car this week fully aware it was a category d. After test driving we negotiated a price on the car and that the full amount would be handed over on pick up of the car on the terms that the full service history of the car had been seen by me and the report on the bodywork of the accident…
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right to cherished stolen recovered vehicle
I am gravely concerned finding out a much loved and cherished classic motorcycle I owned is now residing with someone else. I have been told this is a consumer matter. I have never had closure. I ask why would someone with third party insurance only stand a better chance of recovery of a stolen recovered vehicle from the…
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limo hire problem
My daughter wanted to hire a hummer for her 21st birthday. She had a particular colour in mind and found a company online that showed images of the exact one she wanted. This site was obviously acting as an agent for other companies, so I knew I would be paying extra for it. I tried to find other companies with the same…
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Vistaprint contact details
Hello - I am even more concerned have done a search on Vistaprint and found so many complaints about how they do business. I have had emails from Vistaprint for some time with special offers and succombed at the weekend and order 100 free postcards. The amount due, a charge for uploading a logo and p&p was £12.81. I went…
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Faulty charger
I was bought an aspire notebook for my birthday in January. The charger has broken, it does not hold charge unless you put pressure on the lead. Does the store have to give me a replacement charger?
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Pavers online postage refund
Hi guys, I bought some trainers over the Internet from Pavers but decided I didn't like them. Therefore I sent the back. Pavers have taken some money off the refund (£2.50) for return postage which is fine as they do state that. They haven't however included my original postage charge in the refund. I thought they had to…
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Proving Item is Faulty From Manufacture
I bought a Shark Steam Mop through Pressplay on ebay and after 7 months it has stopped working. They say that they will only replace within 6 months and sent me this: Faulty Items Our Home Approval period is 30 days from receipt. Should your product become faulty, instructions highlighted below will state our Returns…
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Comet, Sales of Goods act.
Hello, i bought a Panasonic plasma from Comet 21 months ago, it has recently stopped working the Standby light flashes red 14 times. I have tried emailing the customer services with no luck, and then sent a letter to them. They phoned me to say that they want to have a look at it before deciding what course of action to…
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What can I do please?
I bought a van from a dealer on the 03/03/2011. I paid £1,495 for it. Its a Citreon Berling 52 plate with 67,000 miles on the clock. Today it started making a really strange high pitched noise and it was smelling really badly so my husband asked the garage who have said that the clutch has gone which will cost £240.00 plus…
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Rules on rented caravans
My daughter and her young children just came back from a weekend at a Haven holiday park. Although there were a couple of heaters in the caravan, they were so cold that it was literally impossible to sleep. They were all dressed in coats and hats in bed. My daughter mentioned this problem and was told that she'd booked…
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Who do I claim from, manufacturer, ebay seller or no-one?!
I first posted about this issue in this section of the site, but as it was about ebay it was moved, but now I'm being directed back here for advice, so reposting (hope thats ok?!) https://forums.moneysavingexpert.com/discussion/3136508 ^my original thread. So, what are my rights, do the manufacturers (who are in China I…
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Legal Aid - Rant
Not sure if this is the right board to post on but am looking to see if anyone has had a bad experience with legal aid, someone i know has been messed about left right and centre by these people, (this person is also suffering with depression and had a nervous breakdown from an abusive relationship so it took a lot to…
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ikea
was woundering if anybody could help me with this. i recently bought a chest of 6 draws from ikea that came in two boxes but i only picked up 1 box in the store people at the check out the staff didnt say anything. got it to my new home opened it about 2 weeks later to put it up realised that there was a box missing cant…
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Question re data protection
Not sure if I've posted this in the right place...:o All our personal info is held either electronically or manually in files. We are now having our name, address telephone number emergency contact name, address, telephone number put in a file which is to be distributed to a number of people (mainly managers) so that they…
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Please help me Ann summers rep won't leave me alone!
Please help me. I agreed to buy a bra from a friend of mine who is repping for Ann summers but didn't put don't a deposit or anything, she said pay whenever but since agreeing i've had some hefty bills come out of my account and I'm literally penniless. I've told her I can't afford it anymore and have changed my mind,…
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New Build Home Problems with replacement flooring
Hi, We have recently moved into a brand new house and we got the builder to supply us with the flooring. We have had problems with the wrong fitting of the kitchen and bathroom lino. They have offered to replace it as it is their fault and that I am happy with. However the flooring that we picked for the kitchen has been…
