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Autoglass
Hi, this is my first time of posting a new thread, so apologies if I have done it wrong, but I am asking if anyone can advise me, I had my windscreen replaced with Autoglass, I have a heated one, they replaced it in June 2010. I didnt need to use the heated element until Winter, it didnt work so reported its failure to…
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Not happy with this sales technique
Hi - my first post. I'm very concerned about what's happening with my elderly father and would like opinions. Dad hasn't driven for several years, during which time he's become more forgetful and lacks concentration. A few months ago he was reissued with a new driving licence from the DVLA, but didn't show any interest in…
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Laptop mouse button - Options?
Hi, I thought I would check here before trying to go straight to the retailer. My dad has a HP laptop which after a couple of months developed a dodgy mouse button, it will work but has to be pressed in a certain way pretty hard to get it to register. I tried to get it repaired for him but unfortunately after a lot of…
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H&M - Took Off the Price Tag But I Want to Return the T-shirt Back?
Hello, One quick question - bought a T-shirt from H&M yesterday, didn't have time to try it on as I always assume that I am size S. Turned out to be, it was a super tight kind of material and didn't fit my body! Only realised this when I already took off the price tag. The T-shirt is still in re-saleable condition - still…
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Distance Selling experiences??
Hi all, thanks for checking this question out. I ordered some items from a website and paid a premium delivery fee to have it delivered on a nominated day, namely today as I would be home and am going away next week. DHL is the courier, I was checking the tracking status all morning only to see at 1pm it had been tracked…
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Computer Mouse
I bought a Microsoft Mouse from Comet just under 12 months ago. The mouse has worked fine all this time but recently I've noticed the rubber begin to perish badly on the scroll wheel (imagine a flat tyre going around a rim). This mouse is not used massively (I work during the day so only evening/weekend usage really), and…
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My rights on a faulty laptop from CURRYS!
Hello there, I bought a laptop last May which means it is still under it's year warranty from Currys. After about a month the screen started to blink really bad so i sent it off to the tech guys and it wasnt fixed. So I sent it away a second time and it worked without blinking for about 2 weeks and now it has started…
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Argos won't refund money for UNOPENED digital camera
Hi folks, I'd be grateful for advice.... I bought a new digital camera as a gift from Argos, but my friend already received one. I took the unopened box and receipt back to the store to get a refund within their 30 day policy, but I was told digital cameras are not covered. The camera and accessories are in the unopened…
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Groupon - What are our rights?
I have been using Groupon and KGB Deals with mixed results :undecided !! I understand that we have distance selling rights and to be honest have not had any problems getting a refund. However there have been a few items that I have purchased where the company giving the service advise that the small print that Groupon/KGB…
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Comet Returns Policy...
My sister bought an acer laptop from them 2 days ago. She's opened and used it, but she says that the speakers on the laptop aren't good enough. She tried to return but they said no, I really wish she'd spoken to me before buying the laptop *slaps her* Thoughts?
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My British Airways Mess.....
Hi, need your help, Last December on the 22nd I was due to fly out to Boston from Heathrow T5, I had booked this ticket in advance well before the snow disruption started that occurred that week in December 2010. From advice given from BA, on the evening of the 21st, the day before I was due to fly, I called BA to check if…
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Mail redirection privacy
How private is mail redirection? Just curious as my bank rang me and as the advisor was finalising the call, he mentioned my address has mail redirection. Why would RM release this information other than say debt collection?
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Dentist dislocated my jaw
Hi, Went to the dentist for a small filling.......He told me to open my mouth wider which I did,he seemed to push mush harder on my jaw than my usual dentist.After it was over, I could not seem to shut my mouth,the dentist then jaw grabbed my bottom jaw with great force & this made it much worse & i was in agony.After a…
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Sale of Goods Act query
Can anyone tell me the legal situation we have encountered. We bought a set of saucepans of French manufacture some years ago in the UK. A hole has appeared in one of them, and the manufacturers have said this has never happened before, should not have happened, but as they do not deal with the public, please go back to…
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British Gas Homecare negligence claim?
Hi I'm having an issue with my boiler. I called British Gas Homecare out as soon as I noticed the problem. The engineer visited and claimed not to find an issue, despite my pointing out the bucket half full of water underneath the boiler and describing the issue in detail. It has taken 5 more call outs, in some cases…
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2 month old printer - just broken!
Hi All, Hoping someone out there can help me with a couple of questions? I bought a £300 touchscreen printer from PCWorld on 8th January 2011. It's one of those wi-fi jobs that connects to the internet through my wireless router. About 5 days ago it had a message on it saying that there was an update for the printer…
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Cancelled order: How long to wait for refund?
Hi all. Some advice please. I placed an order online, using a credit card to pay for the total, which exceeded £100. The goods were not dispatched within the company's stated time period, so I cancelled the order, with the company acknowledging this and stating that my card would be refunded "in due course". Over thirty…
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what to do next - GROUPON Ggrrr
Hi I have a problem with group on, I purchased some vouchers for hair colour / cut on 26th october. couldn't use them because the salon was fully booked for the whole of the 3 months when the vouchers were valid. Groupon said on the 29th november that if i hadn't been able to use them by the end of the time they would give…
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Tesco /Tv/DVD player not working over the 1 year warrenty -Help
Hi, I bought a Tesco TV/DVD player it is a Technica ( tescos own make ) It was purchased Nov 2009 for xmas .The DVD player just does not read discs anymore so wont play any DVD's . Tesco say their stuff has a 1 Year warrenty . However I read an article where you can still return things under the consumer credit act if they…
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AEG Out of Warranty Gas Hob Issues
Had a AEG gas hob for just coming up to 3 years. Within the first 2 years had AEG out no less than 6 seperate times to fix faulty switches, thermocouples and ignition parts. Started playing up again a couple of weeks ago. AEG visited yesterday and today offered me either a repair of the same parts that have gone wrong so…
