Comet Returns Policy...

*Kat*

My sister bought an acer laptop from them 2 days ago. She's opened and used it, but she says that the speakers on the laptop aren't good enough. She tried to return but they said no, I really wish she'd spoken to me before buying the laptop *slaps her*

Thoughts?

Browntoa

afraid she has not right of refund or reply.....goods work fine , no faults (unless the speakers are faulty)

*Kat*

Yeah that's what I thought *sigh* I dont even think she played with it in the store

Browntoa

possibly something like

http://cgi.ebay.co.uk/SLIM-USB-COMPUTER-MULTIMEDIA-SPEAKER-LAPTOP-PC-UK-/230593281027?pt=UK_Computing_DesktopComponents_RL&hash=item35b06e3c03

barbiedoll

Browntoa wrote: »

possibly something like

http://cgi.ebay.co.uk/SLIM-USB-COMPUTER-MULTIMEDIA-SPEAKER-LAPTOP-PC-UK-/230593281027?pt=UK_Computing_DesktopComponents_RL&hash=item35b06e3c03

I've got a set of these...not particularly powerful but clear sound and fine for a laptop.

Comet_company_representative

*Kat* wrote: »

My sister bought an acer laptop from them 2 days ago. She's opened and used it, but she says that the speakers on the laptop aren't good enough. She tried to return but they said no, I really wish she'd spoken to me before buying the laptop *slaps her*

Thoughts?

Hi *Kat*

I was sorry to hear that the speakers on your sisters laptop aren't the quality she was expecting. Had your sister not used the laptop then we would of course exchanged within our returns policy terms and conditions.

An alternative suggestion would be to use additional speakers which will enhance the sound and she will be able to get some at a reasonable price, as I can appreciate your sister will have already spent quite a lot on the laptop.

http://www.comet.co.uk/c/Computer-Accessories/PC-Speakers/1985

After checking over the customer reviews on these products, I would recommend the Logitech X140 2.0 PC Speakers or LOGITECH Z323 2.1 PC Speakers. Both sets of speakers have had excellent reviews left by other customers.

Hope this helps

Chris from Comet

sirmarcus

Comet_company_representative wrote: »

Hi *Kat*

I was sorry to hear that the speakers on your sisters laptop aren't the quality she was expecting. Had your sister not used the laptop then we would of course exchanged within our returns policy terms and conditions.

How is she going to know that the speakers weren't 'the quality she was expecting' without opening the product ?

*Kat* wrote: »

My sister bought an acer laptop from them 2 days ago. She's opened and used it, but she says that the speakers on the laptop aren't good enough. She tried to return but they said no, I really wish she'd spoken to me before buying the laptop *slaps her*

Thoughts?

OP...Suggest you ignore the Comet's rep advice and try instead escalating or complaining to Hugh Harvey, Comet Managing Director, via sending him an email at [EMAIL="hugh.harvey@comet.co.uk"]hugh.harvey@comet.co.uk[/EMAIL].

With luck you may get a result.

Suggest you wait 3 days for a response from Hugh.

Esqui

sirmarcus wrote: »

How is she going to know that the speakers weren't 'the quality she was expecting' without opening the product ?

Their display model? If the speakers are the same on that (and if it's the 5742, it only has a mono speaker...in this day and age, I know!) then there's nothing she can do. If the display one sounded better and this one has a poor sound, then there may be a fault.

halibut2209

Comet_company_representative wrote: »

Hi *Kat*

An alternative suggestion would be to use additional speakers which will enhance the sound and she will be able to get some at a reasonable price, as I can appreciate your sister will have already spent quite a lot on the laptop.

http://www.comet.co.uk/c/Computer-Accessories/PC-Speakers/1985

After checking over the customer reviews on these products, I would recommend the Logitech X140 2.0 PC Speakers or LOGITECH Z323 2.1 PC Speakers. Both sets of speakers have had excellent reviews left by other customers.

Hope this helps

Chris from Comet

This doesn't seem to tally with

Comet_company_representative's_signature wrote:

I am not allowed to tout for business at all

Money_User

sirmarcus wrote: »

How is she going to know that the speakers weren't 'the quality she was expecting' without opening the product ?

Because they are always basic!!!!

OP...Suggest you ignore the Comet's rep advice and try instead escalating or complaining to Hugh Harvey, Comet Managing Director, via sending him an email at [EMAIL="hugh.harvey@comet.co.uk"]hugh.harvey@comet.co.uk[/EMAIL].

With luck you may get a result.

Suggest you wait 3 days for a response from Hugh.

Why again?

Laptop speakers are always basic! You'd never just use laptop speakers alone for a party for example, the dimentions of a laptop aren't big enough to fit the components to generate the necessary sound.

Op ignore Sirmarcus he doesn't know what he's on about.

balmk

halibut2209 wrote: »

This doesn't seem to tally with

He is not touting for business, he is making a recommendation based on the information available to him. OP is free to shop around and get them from somewhere else.