H&M - Took Off the Price Tag But I Want to Return the T-shirt Back?

caramel_syrup
caramel_syrup Posts: 42 Forumite
in Consumer rights
Hello,

One quick question - bought a T-shirt from H&M yesterday, didn't have time to try it on as I always assume that I am size S. Turned out to be, it was a super tight kind of material and didn't fit my body!

Only realised this when I already took off the price tag. The T-shirt is still in re-saleable condition - still have the store smell on it.

Am I allowed to return this? Any chance? It's an £8 t-shirt, not a lot of money but still it is equivalent of a week worth of lunch.

Please help me, thanks very much x
«13456

Comments

  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    edited 5 March 2011 at 10:55PM
    Once purchased, you have no statutory right to return anything unless it's faulty?

    Is it faulty?

    What is H&M's return policy?

    Do you still have the receipt?
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    It all depends on H&M's returns policy. The item is fit for use, so as wealdroam said you have no legal right to return it. The fact that you took the label off won't help.

    From reading on the net, it appears that their policy is "

    With receipt:
    30 days for a full return or exchange with garment in original condition. If you paid with a card, you must have that same card with you to get the refund"

    Whether removing the tag means it's still "original condition" is up to them.

    If they refuse a refund, they may well be happy to offer store credit which I would accept if they say no to a refund.
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • Flyboy152
    Flyboy152 Posts: 17,118 Forumite
    If the item is mislabeled, as in it doesn't match the description, e.g., it is smaller than the size indicated on the label, you are entitled to a refund.
    The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Flyboy, please read the OP.

    He/she didn't try it on and "assumed" it would fit. He/she is not "entitled" to a refund.
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • Flyboy152
    Flyboy152 Posts: 17,118 Forumite
    halibut2209 wrote: »
    Flyboy, please read the OP.

    He/she didn't try it on and "assumed" it would fit. He/she is not "entitled" to a refund.

    That makes no difference. If the item has been mislabeled and the item of clothing is not as described, she is entitled to a refund.
    The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    You are giving misleading advice here. What is the legal definition of "S".
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    halibut2209 wrote: »
    You are giving misleading advice here. What is the legal definition of "S".

    H&M Size charts
    http://www.hm.com/us/abouthmcom/customerservice/sizecharts/woman/clothes__scw1.nhtml
  • Flyboy152
    Flyboy152 Posts: 17,118 Forumite
    halibut2209 wrote: »
    You are giving misleading advice here. What is the legal definition of "S".

    Bust size 82-90 cm.
    The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark
  • dmg24
    dmg24 Posts: 33,921 Forumite
    10,000 Posts
    Flyboy152 wrote: »
    Bust size 82-90 cm.

    Is that a legal definition?
    Gone ... or have I?
  • williham
    williham Posts: 1,223 Forumite
    You won't have any problems taking. It back, especially if you want a medium instead.
    I love how people want to jam down your throat that they don't legally have to take it back.. They do because they say so in their returns policy!
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