Cancelled order: How long to wait for refund?

HalleluiahMan

Hi all.
Some advice please.

I placed an order online, using a credit card to pay for the total, which exceeded £100. The goods were not dispatched within the company's stated time period, so I cancelled the order, with the company acknowledging this and stating that my card would be refunded "in due course". Over thirty days later and I'm still waiting.

Bottom line: Short of demanding a Section 75 refund from my card issuer, for how long can the company legally delay issuing the refund?

Thanks in advance.

Unintentional

Have you tried contacting the company about this?

halibut2209

To answer your question, under DSR they have 30 days in which to give you a full refund (including postage)

sunnysideup123

I'm in the same boat. Waiting for a refund for a cancelled order for 30 days and despite a couple of calls still no refund. Do I just contact my credit card company for them to refund me or what else can I do. This has been a nightmare.

wealdroam

sunnysideup123 wrote: »

I'm in the same boat. Waiting for a refund for a cancelled order for 30 days and despite a couple of calls still no refund. Do I just contact my credit card company for them to refund me or what else can I do. This has been a nightmare.

Just contact your credit card company.

Have a read of MSE's Section 75 Refunds article first.