Autoglass

ajm1_2

Hi, this is my first time of posting a new thread, so apologies if I have done it wrong, but I am asking if anyone can advise me, I had my windscreen replaced with Autoglass, I have a heated one, they replaced it in June 2010. I didnt need to use the heated element until Winter, it didnt work so reported its failure to Autoglass 17/01/2011, they booked me in for the earliest appointment which was 05/03/2011. I just found out that the old Autoglass is no longer trading but a new company is now trading as Autoglass and they are not responsible for faulty goods of the old Autoglass and refered me to my Insurance company.

I spoke to them and they said nothing they can do. So basically I have a faulty windscreen and no one cares, does anyone know what if anything I can do, or just accept it? I paid by debit card (thanks to worldtraveller for his suggestion).

Thanks

Thanks

DCFC79

As far as i know theres only been 1 autoglass who have been going for years, it wasnt auto windscreens was it

glider3560

"Autoglass" was Autoglass Limited (company #06706737) which was called Belron UK Limited until 19/01/2010. Sometime last year, this changed to Belron UK Limited trading as Autoglass (company #00494648).

Autoglass Limited (#06706737) is still a registered company but now marked as non-trading.

Perhaps have a look at the receipt/invoice and see which company did the work (i.e. post the registered company number here). If it was Autoglass Limited (#06706737), write them a letter to their registered address, which is:
1 PRIORY BUSINESS PARK
CARDINGTON
BEDFORD
BEDFORDSHIRE
UNITED KINGDOM
MK44 3US

ajm1_2

Hi, sorry having a really blonde moment it was Auto Windscreens (sorry Autoglass).

Thanks for your help.

Optimist

The only thing I can suggest is that you try a charge back through the bank and in line with Visa chargeback rules however as Auto Windscreens is in liquidation I doubt the bank will wear it, as there probably is now no account to reclaim the money from but I fear it is your only option.

squeaky

Much as I hate handing out homework...

The following two MSE Articles will help explain your situation and what you may or may not be able to do.

Section 75 refunds: Free protection for ALL spending

You have legal protection when buying goods (between £100 & £30,000) with your credit card, even if the company that you bought from goes bust! This guide is a must read if you bought anything anywhere with your card.

Administration Help: Reclaim your cash from companies

When a firm goes bust it is placed in Administration. This is a clear and simple explanation of how it all works, where you are in the pecking order of who gets their money back, and how to make the best of your chances

Good luck

ajm1_2

Many thanks for your help, I have some good news, although my insurance company said no they had paid out on the claim, I claimed this was unfair and made a complaint, well they contacted me and confirmed that Autoglass is looking after the warranties of the winscreens fitted by Auto Windscreens and they are coming out to replace the windscreen. Autoglass did agree that Auto windscreens should not of let it 6 weeks to book me in so big thank you to Autoglass.

I let you know if it doesnt work, hope this helps other people.