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Do i need to send all items back
I have a paypal dispute with a online store and i have just received a email saying After careful review, we have determined that you are eligible for a refund. To qualify for this refund, please send the items whose claims were granted back to the seller in their original condition and keep your tracking information. You…
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John Lewis lost my laptop when repairing
I took my Macbook in to John Lewis as, still under guarantee, it needed a new battery. A month later, and after several calls to chase, they have told me today that it has been lost. Thankfully everything had been backed-up (they know this too). They have offered a slightly higher spec model (but it is discontinued) but it…
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Shudoo problems
Hi, I ordered a pair of boots from shudoo exactly 3 weeks ago. About a week ago I checked the status of the order and it said processing. I emailed them and they replied saying it will be with me in the enxt few days and they are having problems with their warehouse and I cannot cancel the order and get a refund. I have…
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Toys R Us ruin my sons Christmas and drive me round the bend
Here is a letter I sent to Toys R Us way back in 31st December 2010 [FONT=Arial, sans-serif]Dear Sir/Madam[/FONT] [FONT=Arial, sans-serif]I placed an order on Tuesday 7 December 2010, Order No .xxxxxxxxxx, Your Ref. xxxxxxxxxx.[/FONT] [FONT=Arial, sans-serif]On Thursday 16 December I received part of the order- 12v Ben 10…
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Virgin Media Chaos - Account Remains Open after I closed it
Hi All, I'm having an absolute nightmare with Virgin Media's customer service team at the moment. At the end of January, I called up Virgin Media to close my account and request my MAC code. I checked the terms of my contract and this is the correct process for cancelling the services (Phone Line and ADSL Broadband) I…
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Goods sent twice
Hiya I ordered 2 pcs last month 2nds and went to store to collect, paid via my card and came home Today get in to find 2 boxes with 2 computers exactly the same been delivered to next door I will ring company tomorrow I rung bank and have no pending transactions and only payment was for ones bought 3 weeks ago Does anybody…
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Asda flowers
after 3 weeks of phone calls and being told i would get refund finally had letter from asda saying im NOT going to get refund as there supplier says flowers were as descrbed on website , not damaged but they would say that wouldnt they Grrrrrrrrrr .They were terrible!!!!!!! Shown too staff in store and they agreed Not…
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EBay Dilemma - Does she let them know or not?
My daughter got scammed on Ebay and received a full refund via Paypal a few days ago. Ebay have sent her an e-voucher saying they were very sorry about her purchase. Dilemma - the refund and e-voucher are for the same thing and same amount. Can she spend the voucher and keep the Paypal refund? What would you advise…
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There's the one and only...
...sticky can we have another that is open to more members than just squeaky?
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Xile Clothing - Refusing to refund delivery charge
I recently ordered online some items of clothing from Xile Clothing who are based in Edinburgh. All items were unsuitable and were promptly returned. I have received a full refund minus the delivery charge (standard delivery charge of £5). I phoned Xile Clothing regarding the non-refund of the delivery charge. Their…
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Amazon query
Hi One of my orders from Amazon arrived late before Christmas. At the time they refunded me & the email they sent me said that the reason for refund was item arrived late. Amazon have now emailed me to ask if the goods ever arrived because they want to charge me for the order. I've told them that they refunded me because…
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Royal Mail - Lost Parcel
Hi all, I sold an item on eBay and sent it by Royal Mail Recorded Delivery. The buyer contacted me to say they had not received their item so I tracked the parcel online with the tracking number but there was no proof of it being delivered. After 15 working days had passed I sent a claim into Royal Mail. I have just…
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double glazing guarantee
Hi,have moved home a few months ago and the upvc back door has developed a problem (locking mechanism). This was fitted 2 years ago as we have the fensa certificate with the date and the installer which gives a 10 year guarantee, this was sent to us by our solicitor. But having contacted the installer he says this is not…
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Touring Caravan Warranty
Hi, My new Bailey Pageant Sancerre has just gone in for it's first service. It is just under a year old. The Truma regulator is faulty and I am being told by the dealer that I have to pay for a new one. Can anyone tell me if I can insist that the dealer replaces the regulator under the sale of goods act. Thanks
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Charges for being 2 minutes late at dentist when dentist was 20 minutes behind.
Got a new dentist only 11 days ago, the only form I signed was one saying my details, never signed any to agree to any terms and conditions, just was given a leaflet saying if any appointments were cancelled there would be a charge, and everyone(including on benefits) must pay a £25 deposit on all treatment even on NHS.…
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Taking money from my credit card
I run a small business from home offering graphic design and web design services and use 123 reg as my hosting. They have a system whereby they retain your credit card details and automatically deduct money from your credit card when domain / hosting expires. I tried to stop one on the day it was due to expire / renew, but…
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Food supplement arrives open...what are my rights?
Hi all, Recently I ordered a food supplement (protein powder) online. When I opened the box everything was covered in a thin coating of powder so I knew something was amiss. On further investigation I found one of the bags had a hole in, given there is nothing sharp in the box and no damage to the outer box it seems only…
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Faulty tomtom
Hi all I purchased a tomtom rider April 09, it was sent back and replaced November 2009 and again May 2010 as the charging dock on my motorbike became faulty, this is due to wear on 1 pin on the bank of contacts. It is always the same pin and a friend with the same model has the same problems. Now I understand it is nearly…
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£293 Vodafone Bill
My mum handles my sisters mobile bills. She's only 14 and was recently diagnosed with autism so she is incapable of handling it herself. Every time my mum was topping up her phone the credit would be instantly spent despite my sister next to never using the phone. My mum isn't very well versed in mobile technology/pricing…
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Another TalkTalk query!
Sorry if this should be added to others but putting aside the money they are refusing to refund me a months subscription because they say that my new broadband account is not in the same name as the account with them. I used my husbands name on one i.e. Mrs Joe Bloggs and on the new one I use my christian name Mrs Sarah…
