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Royal Mail - Lost Parcel

vicx
vicx Posts: 3,091 Forumite
in Consumer rights
Hi all, I sold an item on eBay and sent it by Royal Mail Recorded Delivery. The buyer contacted me to say they had not received their item so I tracked the parcel online with the tracking number but there was no proof of it being delivered. After 15 working days had passed I sent a claim into Royal Mail. I have just received a reply today with a cheque enclosed for the price the item sold for on eBay.

The original price of the item was £30.00 and it sold for £10.00
I thought Royal Mail refund the original price of the item not the price it sells for on eBay? Can anyone give me anymore details on this.

Thank you
A home without a dog is like a flower without petals.
«1

Comments

  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Nope. £10 are your losses, and that's what they will repay. I'd have thought you would get your postage back as well though.
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • vuvuzela
    vuvuzela Posts: 3,648 Forumite
    If you can show a receipt for it costing £30 you could have claimed for this. As it stands, all you showed was that it sold for £10.
  • pendulum
    pendulum Posts: 2,302 Forumite
    I thought they gave you market value for lost items. If you'd just sold it in open market for £10 then they are obviously going to say £10 is market value. I agree about the postage though, you should get that back too.
  • soolin
    soolin Posts: 74,535 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    You get the lower of the two values, either original cost or sale cost.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • redmalc
    redmalc Posts: 1,435 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Hi sorry to bump your problem,i sent a parcel by tracked mail and the buyer has advised they have not received the goods but there is a sqiggle on the signed part of the electronic pad which leaves me out of pocket what can i do ?
  • soolin
    soolin Posts: 74,535 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    redmalc wrote: »
    Hi sorry to bump your problem,i sent a parcel by tracked mail and the buyer has advised they have not received the goods but there is a sqiggle on the signed part of the electronic pad which leaves me out of pocket what can i do ?

    If when you check online it shows as delivered then you are fine. There is no requirement for a signature to be legible.

    In fact you only need a signature visible online if item was an ebay one and over £150 in value
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • SammyS1987
    SammyS1987 Posts: 222 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Why do RM only refund for the cost of the item not the cost is sold for? You have still lost money by them losing the item as you have now lost the sale.
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    SammyS1987 wrote: »
    Why do RM only refund for the cost of the item not the cost is sold for? You have still lost money by them losing the item as you have now lost the sale.
    They cover your losses, not your profits.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    SammyS1987 wrote: »
    Why do RM only refund for the cost of the item not the cost is sold for? You have still lost money by them losing the item as you have now lost the sale.

    i basically brings you back to £0 in their eye
  • SammyS1987
    SammyS1987 Posts: 222 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    bris wrote: »
    They cover your losses, not your profits.

    A loss of profit is still a loss though. What happens if you don't have proof of the original cost of the item?
This discussion has been closed.
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