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Viable Small Claims Action vs PC Repair shop?
Hi Everyone, First time poster, long time surfer. I'm contemplating taking a local PC repair shop to small claims for the cost of my PC which they have destroyed. They uplifted it from my home after I phoned them when it broke down. It turned out to be a broken motherboard and they wanted £120 to fix it (+ VAT). This was…
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DFS Complaint Result...
This is a long saga but will be of help to many DFS customers. I also made the mistake of purchasing a sofa and two armchairs from DFS last June. By the end of September the once plump cushions were so flat that when you sat down you could feel the frame and springs. I also found that when seated the dye would run onto my…
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Amazon Product Misrepresentation
I have purchased a product for £28.99 from Amazon this is from a third party market place supplier. I have the confirmation of the product from Amazon, i have the despatch confirmation from Amazon with all the correct details of the order and it has been debited from my account. The despatch confirmation from the supplier…
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7dayshop broken item more than 12 months old
Hi all, I've got a broken microsd memory card that is 2 years old. It has a lifetime warranty. Emailed 7dayshop and their generic email says I should contact manufacturer if the item is more than 12 months old. Looked at Transcend website and they say contact retailer. (and I couldn't see how to contact Transcend on their…
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advice on a course provider
Hi all, new to the system so will need as much info and help as possible. Over 2 years ago i signed up to do a part-time plumbing course at 'Met Uk'. I have paid a staggering £7100 for this course, paying £197.00 to barclays finance every month for 36 months. Under the companies terms and conditions, I had 2 weeks to…
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Superdry Jacket ruined at cleaners
The dry cleaner said he followed the care instructions on the label, a "P" in a circle but the outer layer has broken down, he has written a letter on headed paper stating this. It says I should take the jacket & his letter to the shop I bought the jacket from to get a replacement/compensation, but here is my problem, I…
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Wedding venue crisis
hello all, i hope you can help us, we have booked our wedding venue in october 2010 and paid the required deposit, we were originally meant to be having our wedding ceremony in a room upstairs and then moving downstairs into a lovely large room with a high ceiling, glass chandaliers, and space for easily 130 people, we…
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16-25 Young Persons Card
So I tried to use my young persons card on the train and I was refused by the conductor because i was only going to the next stop and not traveling anywhere. I then said to the conductor if you dont accept my card i am not buying any ticket. He then got in my face and started saying "sunny dont try to tell me my job" I…
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plastic oil tank cracked
old thread out of date
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Old chestnut - recording phone calls
Trying to get my head round this RIPA stuff and failing miserably - I'm just checking please on the recording phone calls business. The person I was on the blower to today hung up on me after I told her that I was recording the call, and that I'd been recording all our calls up to now. She reckoned this was unlawful, and I…
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advice on car purchase
1st off, i asked for advice in the "loans section" here https://forums.moneysavingexpert.com/discussion/comment/41818932#Comment_41818932 but advised to post here for better chance for additional advice on the same matter so ive just c&p the below text after a tad more advice on this as i've complained to the dealer but…
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Can I take my coat back?
I got a coat from New Look for Christmas. The lining in the pocket and sleeve are ripped. Surely they should last a bit longer than this? I've got a coat from Next that i've had about 5 years and it's got no rips at all. So can I take it back and ask for an exchange after this long?
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Online company not honouring order
Ive had a look in the FAQs but still not sure where I stand. Bought an ex display lcd tv online on Friday for £75, paid by paypal, payment completed on Friday. Stock online was showing at around 40, we received nothing to say that the TV was unavailable, however yesterday (monday) they say that the TV is unavailable (just…
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Broken bed - Sale of Goods Act
Hi there everyone, hope you can help! I bought a bed stead in May 2009 for £220 from a local furniture company. Last weekend one of the side bars broke clean in half - rendering the bed useless (well i've propped it up with a couple of sturdy hard backed books but this is hardly a long-term solution). I've contacted the…
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Is getting replacement going to be simple at GAME??
Hi, My OH has a problem, well it might not be a problem but I just wanted to see if anyone else had come across this issue before and if so what the result was. My OH bought a £25 credit card from Game last sunday for his playstation, You get a box that looks like the case for a game but inside is a piece of card with a…
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Double Glazing - Deposit Paid - Not Fitted
Quick question I received a quote for new windows and doors I changed my mind about the doors and went for UVPC doors rather than composite doors. Now I know these are more expensive yet my quote has not been reduced. I have not signed any documentation but I have paid a £350 depsoit via my credit card. I feel like…
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Being discriminated Against
Hi Im not sure if Im posting this in the right section or not, I wondered if anyone could help or point me in the right direction in what to do?? Ok here goes In August this year we are going camping to Newquay with two friends and our 2 dogs. We are all women and we are couples. The other two are actually married. So I…
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Returning damaged item bought in shop: do I need to go to shop?
I bought some bedding from a supermarket. When I opened it, it turned out to be damaged. This isn't a store I normally use - I went out of my way once to return it and they wouldn't handle the return then (customer service desk closed) and asked me to come back another day. Their customer service are insisting it needs to…
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legal cost on collection effort of outstanding service charges
Hi - I just opened a letter last night from a law firm collecting an outstanding bill for ground rent and services charges. I have no issues with paying any admin fees, interests and reasonable legal fees. The issue I have is how much I have been charged for the legal fee. The outstanding amount is for £610.71, the invoice…
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Where do I stand legally?
So I opened my BT bill to find it over the top high for thequarter... I had been charged £168.96 for an engineers visit. Now We had a fault on the line and I booked a visit, I then canceled it when the phoneline started working again, the engineer came anyway, I told him on the door step I cancelled as its fixed itself and…
