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iBook247 owes me a refund
Hi, I booked a holiday in thailand earlier this year, and the hotel uses the website ibook247 to process bookings + payments. I later realised that there were no ferries to the island on day 1 and I needed to stay at the hotel 1 day less than I had booked, so I got in touch with ibook247 and arranged a refund of the 1 day…
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utopia consortium
I have ordered a Dyson DC 25 Animal from Utopia and was told to do a bank transfer which I did. Since then I have read nothing but bad reports. Are these people genuine or not and what do I do about it if I hear nothing?
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Comet (sigh)
One of my friends had a freezer delivered on the wrong day by Comet (on the website it gave one date, which was the day she took off from work, but on the confirmation e-mail, the date magically changed). She had a screen capture to prove that the date was different on the website so that was never in dispute. Anyway, when…
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Section 75 protection for delivery in 3 years' time
Can you rely on credit card payment to protect you 3 years down the line for non-delivery of goods? Not that the goods are faulty...just non-delivery, whether that's because the supplier's gone bust or just doesn't have the goods. It's not clear to me...
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Online price incorrect
Hi, I noticed some incorrectly priced golf clubs on a website a couple of days ago, looking like too good an opportunity to miss I purchased the item. I proceeded to the checkout and paid for the goods on my credit card, I later receiced a confirmation email for the order. Having not received the goods I checked my credit…
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Tesco and my Beko washing machine
I am at the end of my tether with tesco customer services! Any suggestions as to my next move? Here is my story.... In october 2009 i bought a beko washing machine from tesco direct. All was fine until december 2010 when the machine broke. I phoned a local man who has been fixing my families washers for 30yrs so i trust…
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Display washing machine found to be faulty on installation
I needed a new washing machine and couldn't wait for delivery so bought the display model and took it home myself. Having reached home and installed it I went to close the door...and it won't close as the plastic catch appears to be broken (I guess not too much of a surprise on a machine that has been out on display). We…
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M&S Furniture
http://www.reviewcentre.com/reviews92688.html
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Who signed for my parcel?
Hi. Does Royal mail tracked require a signature on delivery? Is there any way of checking who signed for my parcel? I bought an item online and I put the wrong number on the address by mistake. I think the parcel went to my neighbour but she says it didn't. I checked the tracking number online and it says it's been…
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blackberry carphone warehouse
hello everyone (im new to the site btw) anyway... just under a year ago i bought a blackberry from carphone warehouse on payg. Long story short... its broke several times and each time they have taken the phone off me and replaced it with another (the last time being only a month ago and it has broke again in the space of…
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192.com
Hi, Has anyone had success in getting 192.com to remove birth records? Please can someone advise, Thanks
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Website has shipped me the wrong product
Hi all, Last night I placed an order for some dried dog food from a (usually) reputable website. I ordered 3 products, all were 15kg bags of food, which come with 20% extra (i.e. 18kg in total). This was clearly specified on the website, and I have an order confirmation stating that was what I ordered. I have just received…
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Clark's mens boots
I bought a pair of mens Chelsea boots from Clarks on the 12th Nov last year and still have receipt. I only wear them at weekends and didn't wear them in the snow. I calculate that I haven't worn them on more than 20 occassions, the heels aren't worn and the soles look new, they cost £74.99. One of the boots is okay but the…
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Buying a new build, but misleading upgrade terms. Advice pls.
Hello, I'm about 6 months into the process of buying a new build home (deposit paid, exchanged contracts), and having a lot of difficulty with my developer over the cost & standard of fittings. We have selected a number of upgrades to the basic spec, and have found the supply of these fittings significantly cheaper…
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Is Solicitor in the wrong
My sister looked after a friend of hers over the last year Until she died of cancer at Christmas, in the last 3 months it was very hard for her as she needed 24/7 care. After she died it was down to my sister the clear her flat and donate all monies from her belongings the Animal charities, this she did, her Will was read…
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Magazine Subscription overcharge help!
Hi all, just a quick question. I signed up for 6 editions of Digital Photgrapher magazine for my dad in Jan 2010. Jan 2011 comes around, and they charge me again, except I signed up for only 6 editions. Never was a repeat subscription mentioned, either when I signed up, in my email confirmation & invoice/bill, nor at any…
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Problems with buying a TV bracket from an online vendor
[FONT=verdana,sans-serif]Hi all Last week I ordered a bracket for my plasma TV, which promised same-day shipping and next day delivery. I paid with my debit card. - The item was not posted until several days later, and by then was sent by 48 hour delivery. It thus arrived after five days instead of one. - On opening the…
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Sale Of Goods Act Partial Refund Rules
Are there any established rules to calculate partial refunds? I have a 14 month old laptop that has been returned and they have offered me a partial refund of 80% of the original value. Is this good, bad or average?
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Amazon
My husband bought a gaming keyboard from a company selling within Amazon. It was selling at the time for £25.99. The original price was £59. odd The keyboard arrived but it was not the pro keyboard he ordered. Went to check his order and they had now realised there mistake and upped the price back to £59 and sent my hubby…
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www.bradford.co.uk
I recently went ahead and bought a Secrets of Hearts bracelet from this site. 4 installments of 24.99. The Bracelet was so long winded in coming that I decided to cancel the order. I emailed them 3 time via there website with no response. In the end I rang to cancel. Mind you they had already taken the 1st months payment +…
