Website has shipped me the wrong product

TomBridges

Hi all,

Last night I placed an order for some dried dog food from a (usually) reputable website.

I ordered 3 products, all were 15kg bags of food, which come with 20% extra (i.e. 18kg in total).

This was clearly specified on the website, and I have an order confirmation stating that was what I ordered.

I have just received a dispatch notification, stating that 2 of the products are not the 18kg bags, but the standard 15kg bags of food.

Basically, what are my rights?

I only ordered from this website as they were selling the 20% bags which worked out cheaper than elsewhere.

Should I ask for a refund of money equalling the missing 6kg of dog food?


Cheers in advance,
Tom

molerat

Cancel under DSR's and refuse delivery. As the goods were not what you ordered they will have to pay the return postage whatever their t&c's state.

aheaton46

You are entitled to a full refund under the Sale of Goods act, as the goods are not as described. This includes a refund of any postage and return costs.

Alternatively, they may agree with you to put the matter right - eg by replacing the bags with the correct ones, by sending the difference in weight or refunding you part of the cost.

TomBridges

Thanks to both of you... Ideally I would like them to refund the difference in cost.. therefore I would be able to accept delivery of the product still.

I will call in the morning and ask.