Comet (sigh)

mmmsnow

One of my friends had a freezer delivered on the wrong day by Comet (on the website it gave one date, which was the day she took off from work, but on the confirmation e-mail, the date magically changed). She had a screen capture to prove that the date was different on the website so that was never in dispute.

Anyway, when the freezer turned up three days early, she called Comet on their customer service number, held for ages and was promised that the delivery cost (£27) would be refunded as a gesture of good will.

She received a cheque for £7! Now, I know there's someone on here from Comet and I was wondering if they could find out what happened to the other £20 of this refund since my friend doesn't like speaking on the phone (she has hearing difficulties and is adverse to 10p/min phonelines, like myself).

neilmcl

Surely a confirmation email is just that, final confirmation of the order and delivery times. Why didn't your friend arrange her day off following the email she received.

mmmsnow

Comet already admitted this was an error on their part so there's no point arguing about it.

PZH

mmmsnow wrote: »

..my friend doesn't like speaking on the phone (she has hearing difficulties and is adverse to 10p/min phonelines, like myself).

I know your friends doesn't like speaking on the phone, but try the following number if the Comet Rep does not respond to this thread...


01482 320681

Head Office - Switchboard; ask for Customer Services, Complaints or Call Centre for store req'd

Also for: 0844 8153400 & 0845 6007002

Comet_company_representative

mmmsnow wrote: »

One of my friends had a freezer delivered on the wrong day by Comet (on the website it gave one date, which was the day she took off from work, but on the confirmation e-mail, the date magically changed). She had a screen capture to prove that the date was different on the website so that was never in dispute.

Anyway, when the freezer turned up three days early, she called Comet on their customer service number, held for ages and was promised that the delivery cost (£27) would be refunded as a gesture of good will.

She received a cheque for £7! Now, I know there's someone on here from Comet and I was wondering if they could find out what happened to the other £20 of this refund since my friend doesn't like speaking on the phone (she has hearing difficulties and is adverse to 10p/min phonelines, like myself).

Hi mmmsnow

I'm Kev from Comet

It is disappointing to note the problems with your friend's delivery.

So that I can look into the matter regarding the refund, could you please arrange for the relevant details to be sent to me at the link below, quoting reference 142236. I will ensure this receives my urgent attention.

Thanks
Kev from Comet
http://comet.custhelp.com/app/ask