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Red Letter Day Payment Query
Hi I'm hoping that someone can help me with a query. I went to a website to order an expensive 'red letter day' type of experience. I hadn't been to this website before and when I checked the prices, one of the options was for £0.00. Because this was for a weekday morning, I assumed that perhaps there was an offer as other…
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Returning a faulty washing machine - problems with retailer
Hi my parents bought a Hotpoint washing machine from Euronics/Harris in Hackney on 01/02/11. On 24/02/11 in the evening, i tried to do a wash with the washing machine and then water started pouring out from underneath it, causing the whole room to flood (and an indoor monsoon to the room below). We contacted…
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money taken- no goods
dh ordered a kinnect tv mount on 6th of jan from gamesbasement. Was sent a dispatched not on jan 10th. never arrived. spoke to games basement mid feb, first told it had never been dispatched then when i said ok well ill have a refund and cancel i was tol it had been dispatched and that i needed to fill in a missing items…
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squeaky bed
hi all just abit of advice regarding the following, I purchased a brand new bed from dreams around 4 months ago, at the time I also purchased a 10 year guarantee with the bed. 4 months later every time I get onto the bed or move whilst I am in the bed it makes a squeaky noise. Do I have the right to demand a replacement as…
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Currys Coverplan
We bought a Toshiba laptop about 5 years ago from Currys. At the time we took out their coverplan. The computer malfunctioned but we phoned them and they said we were not covered. We continued making the payments for 5 years. The computer became unusable and Currys had an offer on of £50 off a new laptop for a trade in of…
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Help with Fitness First? Please
Hi guys really hope someone can help my partner and I with these bunch of cowboys. I am at the point of completing my letter to the chief executive but will post it on here later tonight.. would appreciate everyones comments and also whether there is anything else we can do in relation to how we have been treated. Will…
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Mistake at the Dentist - Who is Liable
I'll try and keep this short and as straight to the point as possible I had an appointment at the dentist on Monday to have a lost filling replaced, I'm currently on benefits and this is payed for by the NHS. Whilst I was there I asked my dentist if he could clean up my front teeth, one tooth needed a filling, another…
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advice re deposit paid
to keep things brief, we were supplied with a hire car whilst ours was under repair ( accident) we were asked for a cash deposit of £50 for the full fuel tank, the car was collected on Saturday ( with full tank) and were told we would receive a cheque by return post nothing as yet how long is reasonable wait ? accident not…
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Need advice re printer broken after 3 months
I bought a HP printer from Argos just before Christmas. As I do alot of printing, I decided to take out an extended warranty for it. I paid £34.99 for the printer and £5.99 for the warranty. Now, three months down the line, the printer has died on me :mad: It won't feed the paper through everytime, and when it does, it…
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Shopper discounts & Rewards
Not sure if this is the correct forum or whether this has been mentioned before. Having previously bought something online from a different company, I find today that I have been scammed for £10 out of my credit card account by the above named company. Apparently, I unwittingly gave my permission for them to take this…
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Tesco, I need to exchange ...................
Last week I bought a 5 metre extension cable reel from Tesco. I now find that it is not long enough and clearly need to do something about it. Does anyone know if Tesco's policy will allow such an exchange please.
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Gas/Electric Cold Callers
I just had a salesman from a certain British energy company knock on my door, to inform me I was paying too much for renting the meters. Now since I'm with a different company for gas and electric I wondered how he'd know such a thing, but he asked to come in and look at the meters so he could see if we were paying too…
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Distance Selling Clarification
Hi. Here is a quote from your guide ... Buying on the web > Buying at a distance > Exceptions "... a service that has already started cant be cancelled" I sell "rights" over the internet What my customer buys from me, what they are actually paying for, are the lifetime RIGHTS to copy the materials (CDs / DVDs etc) They…
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bought a watch in Dec, battery needs replacing they want to charge £40.
Hi I bought a watch for my husband for christmas and the battery has died. We have taken it to the shop but they could not get the back open due to the pressure (its water resistant) so they sent it to the manufacturer. They have just rang to say that it will cost £40 to replace as the battery is not covered by the…
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Dsr smeg electric cooker
Hi all, after some advice here please. I bought a SMEG electric cooker for my mother which arrived last week. Only got it installed last night and upon inspection it turned out to be really really slow. We have not yet used it, but of course it was installed to inspect it and therefore packaging had to be removed. (the…
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Returning item- lost proof of postage
I returned some shoes I bought online and got given a proof of postage. As I had to wait 30 days to see this in my bank account I lost track of my proof of postage. The company now claim they haven't received it. I did have a witness with me when I went to post it - a local business owner. Do you think this is an angle I…
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Non matching items
I recently bought a toaster and kettle from 2 different suppliers about a month apart. They both claim to be the same colour but they are not. I am really disapointed as they were the finishing items for my kitchen. I have written to the company and asked why they do not match, they have apologized and said manufactured…
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Domain Name Renewal Rights
Hi there, A newby hoping you can help... I have various domain names purchased and managed with 123-Reg.co.uk. I had some that were due to run out and, due to some poor interface design on the web site (that made me think I'd selected them to auto-expire), I did not proactively go and cancel them as I apparently should…
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Delivered more than I should have!
Slightly odd situation this, so I'm just wondering where I stand. I ordered a computer desk from Ryman over the phone at the beginning of February, and when the courier arrived with the delivery, I took the four boxes without questioning it because it's a big desk. However, on closer inspection I discovered I had been…
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LEGO Price Increase- Staggering!
My son is starting to get into Lego in a big way and we recently visited a toy show in January where there was a Lego stand. Of the newer ranges are the Lego Ninjagos, Ninja based spinning battle tops and we ended up buying him one which he loves. On the stand they had a proper plastic arena for the battles to take place…
