Help with Fitness First? Please

lovetohorde

Hi guys really hope someone can help my partner and I with these bunch of cowboys. I am at the point of completing my letter to the chief executive but will post it on here later tonight.. would appreciate everyones comments and also whether there is anything else we can do in relation to how we have been treated.

Will post up later this evening;)

shellsuit

Nobody can help without knowing what the problem is. It was a bit premature putting the thread up now if you can't give any info till this evening. :cool:

lovetohorde

shellsuit wrote: »

Nobody can help without knowing what the problem is. It was a bit premature putting the thread up now if you can't give any info till this evening. :cool:

I just wanted to make sure this was the correct section of the forum... cheers for confirming.

lovetohorde

Here we go guys, hope for some good advice :j

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Going to repost once bulleted al points etc

Letter too long lol
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Appreciate any feedback and advice, thanks peeps.

zppp

Your letter is far too long. I strongly suggest you cut it down to;

Your problem(s)/why you are unhappy - bullet point it if neccessary
What you want done about it as a resolution

DVardysShadow

This was originally too easy. If the sub goes up and you are in a contract, they cannot enforce it. All you had to do was tell them that you rejected the change, because it was to your detriment and their only choices would be to continue at the original price or to release you.

I lost the will to live reading your long letter. But an option - although it is late - is to reject the change and state that although normally, you would be out of time, this has arisen because you were misadvised by Hannah.

halibut2209

DVardysShadow wrote: »

This was originally too easy. If the sub goes up and you are in a contract, they cannot enforce it. All you had to do was tell them that you rejected the change, because it was to your detriment and their only choices would be to continue at the original price or to release you.

Do you have a source for that? Contracts go up all the time. Gas, electric, phone, broadband etc.

DVardysShadow

halibut2209 wrote: »

Do you have a source for that? Contracts go up all the time. Gas, electric, phone, broadband etc.

It is basic contract law. I can't provide a source, it is a principle which is fundamental to a contract but I can provide the logic: A contract is an agreement that X is supplied for £Y. If one party or the other decides something different, then there is no agreement, rather than a change to the agreement. The agreement is reestablished by accepting the new terms.

Contracts are varied - but always you have the option to find a new supplier or go without. Unfortunately, the regulator has somewhat abrogated the concept of a contract by allowing utilities to change prices without notification until the next bill - which is effectively a retrospective change, but even her, there are rules which allow you to change supplier and avoid the price increase. Often mentioned on this site.

mountainofdebt

Totally agree that this letter is far too long.

tbh it sounds as if membership services are at fault here.

What I do is send a letter to membership services, enclosing copies of all documents showing the transfer of membership to that department and tell THEM to get their act together.

If they do threaten court action once again send them copies of all documents and state that you will quite happily see them in court as perhaps they will listen to a judge as you are sick and tired of trying to get someone to do their job properly and update their records.

This tatic worked for me when I was havinvg problems with Spire Hospitals.

Money_User

DVardysShadow wrote: »

It is basic contract law. I can't provide a source, it is a principle which is fundamental to a contract but I can provide the logic: A contract is an agreement that X is supplied for £Y. If one party or the other decides something different, then there is no agreement, rather than a change to the agreement. The agreement is reestablished by accepting the new terms.

Contracts are varied - but always you have the option to find a new supplier or go without. Unfortunately, the regulator has somewhat abrogated the concept of a contract by allowing utilities to change prices without notification until the next bill - which is effectively a retrospective change, but even her, there are rules which allow you to change supplier and avoid the price increase. Often mentioned on this site.

I very much your right either. If you were no one would have been able to apply the VAT increase.

DVardysShadow

Money_User wrote: »

I very much your right either. If you were no one would have been able to apply the VAT increase.

VAT is outwith a contract. It is applied by government, not by agreement between the parties