Red Letter Day Payment Query

sammyellen

Hi

I'm hoping that someone can help me with a query. I went to a website to order an expensive 'red letter day' type of experience. I hadn't been to this website before and when I checked the prices, one of the options was for £0.00. Because this was for a weekday morning, I assumed that perhaps there was an offer as other products had money off. I agree this may seem pretty naive of me, but I have heard of these things happening before!

I ordered 4 tickets (which is what I was planning on booking anyway) and paid for the express postage of £6.00 through Paypal.

The company has now sent me through the receipt for the vouchers, along with the voucher codes to my email address. It states on the receipt that I have paid a total of £441.00 rather than the £6 that I did pay.

I requested on payment that the vouchers were also posted out to me at my home address. When I checked the Website, the price per ticket was now showing as £109 per ticket - This was within 30 minutes of my booking.

Does anyone know whether I am liable to pay the excess amount owed, even though the advertised price at the time of booking was £0? This was done at 13:15hrs this afternoon, and the company have both my email address and contact number, however have not made any attempt to contact me today to advise me any different.

Any Advice would be greatly appreciated

Thanks xx

halibut2209

You are liable in the sense that if you want the tickets you pay that price. However you are also entitled to a full refund should you wish. You are not entitled to insist on the £0 price.