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M&S online delivery delays
I ordered my daughters new school uniform from M&S online on 21st July. Since I have received email after email saying there has been delays with my order. Neddless to say she's been back at school a week and I had to go to a store & buy the uniform. I have tried to cancel the order and demand a refund within 7 days only…
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Legal Contract
I posted a few days about a scam I had fallen for. Well luckily I managed to cancel my card before any payment was taken. I received an email from the scam company saying the couldn't get payment. So i said i had cancelled the card and would like to cancel my contract with them. They have come back and said that when I…
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Home maintenance dispute - laminate flooring
Hi all I have a problem with some laminate flooring that has been installed in my flat and wonder if anyone has experience of a similar dispute? The flooring was installed as part of an insurance claim following a leak from the upstairs flat. The water had gone and my flat was completely dry prior to the flooring…
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Damage by repair man
Hi there, I hope someone can help. I have contacted Trading Standards and Consumer Direct but neither helped me. Basically our dishwasher, which came with our new apartment, broke down within the 12 month warranty. A company called Domex came to fix it but in doing so scratched my wooden floor because they had to pull out…
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Skype frightening hijack
I just wanted to make you all aware of a problem that is occurring with Skype. Today I noticed there had been 6 withdrawals from my PayPal account amounting to £69.00. The money going out to my Skype account (unauthorized by me). I then checked my Skype account only to discover that the account was being used to repeatedly…
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My Reid Furniture suite has woodworm
Reid Furniture are refusing to refund the £2,800 I spent on a Paloma Group Italian leather suite which they sold me and which, 2 years after I bought it, came out in holes through the leather, caused by a large woodworm beetle (indentified as a House Longhorn by a timber specialist). Another hole appeared 2 years later and…
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Distance Selling Regulations
I am looking to buy a camera lens for my DSLR from the Jessops website but since I have bought a lens before that turned out to be awful I obviously want to try it out first. I heard Martin on the radio a while ago mention DSR and so I called Jessops to ask about their return policy. I was informed I can return any…
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builder dispute in reverse!!
I run a small building firm and have a query about a situation. I have recently built an extension for a customer who up until recently has been very good with payments. The job was for £27000 in total and included a full central heating system and electrical works on the new part. The customer asked for a substantial…
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Contaminated fuel
6 weeks ago I had my Land Rover V8 /lpg Discovery professionally overhauled and tuned. It was running like a rocket! Last Thursday I filled up the petrol with £20 (18l) fuel save unleaded. Went half a mile and was kangarooing badly. It stalled in a bus stop! Managed to get it going and upped the revs enough to make it…
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Ebuyer returns policy for open box?
Hey there I bought 2 gtx 480s of ebuyer 3 days ago. When i recieved them i realised they would not fit in my case. I have opened the box and taken them out of the anti static bag but all the accessories are intact and packaged. Ebuyer states i can return items "as new" does that mean they will take an opened item? Thanks
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Bought Car of a Trader - many problems - where do i stand?
I bought a car from a garage, the car was advertised in autotrader, just over 3 weeks ago. The car had 1 months MOT and i was advised it would pass another MOT no problems, there was nothing wrong with it but may need a new tyre. Recently i have not been feeling to well and have been feeling tired and getting headaches, i…
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max spielman pricings
When you buy prints in Max S, it says you get an album or frame half price. There are no terms & conditions printed with this offer. I picked a small album at 4.50 but it wasn't half price, only those marked as half price - in my case the was just one - was in this offer. My gripe is that anyone coming into the store can…
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any recourse on wrongly marked reduction?
this is more a theoretical question than a serious one, because i've already bought the item and am happy with the price paid, but spotted a wrongly marked up price label when i got home. i bought a pair of puma gk gloves from sports direct today. they were marked at being £19.99 after a reduction of 30% from £24.99. as i…
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Compensation...
...it seems to have been a busy weekend for those looking for it?!
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wrong item sent charged higher price
bought two coats the same from halfcost in July. I live abroad so have parcels shipped on when there is a decent amount to send as was the case with these. So, I have received them in sept and in fact they have sent two diifferent jackets. I accept too long to send them back even though the jacket is not one I shall use…
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Advice ref Vodafone plse
Hi Basically i have a contract with vodafone for £10 a month, Friday i checked my online banking and they had taken a direct debit of £35. I knew i hadent used that much extra during the month so i logged in to my vodafone online account and found another number as well as my own. Striaght away i got on the phone to voda…
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accident in tesco
i am posting this on behalf of my mum a couple of weeks ago she was in tesco at about 11.30 on a saturday night. She went to get something and fell over some crates that had been left there. She landed on her knee, which is already showing signs of being arthritic (according to her GP). She spent the night in A&E having…
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were does my brother stand re bike deposit
hi all..well right basically my brother has a few depression and mental illness problems and basically this is were this starts. he recently got £2000.00 inheritance from our nanna who passed away. he went to a local motorbike dealership and placed a £1800 deposit on a motorbike without me knowing and has basically just…
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PRICE CHANGED AT LAST MINUTE DESPITE TAKING DEPOSIT! What now?
Hi! Here's a very brief out line of my situation. It's about a wedding venue I have booked. We agreed various bits like food, drinks etc and have been paying off installments. The final payment is now due and under aweek before the wedding the venue has made a mistake which they (nor we) spotted. It's all based around a…
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Argh... hotel deposit!
Hi Everyone, I made a reservation last October with McKever hotels for this weekend. The total price was £200, and I paid £100 deposit. I have the confirmation email to prove this. I emailed them last week to confirm the reservation, using the 'reply to' email on the confirmation- with no reponse. I then found a different…
