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Faulty tv
Bought a new tv in June 2010 and paid for extended 5 year warranty. The tv went bust last week so called the retailer who arranged to pick it up for repair. Called the retailer today and asked when the tv will be repaired and they told me it could be a month but if I wanted a loan set I should pop to the store. When I got…
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ASDA Home delivery
I Recently placed an order from ASDA.com for home delivery of goods. I have been overcharged for the goods by £30. The total of my goods was only £35 but they took £65 from my account.:mad::mad: I have made around 10 calls till now to ASDA customer service, everytime they say we will contact the store and come back to you.…
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Washing machine dilema (still under warranty)
First of all, I apologise if this is in the wrong section and if so could a moderator please move it to one more appropriate ? I bought a Zannusi washing machine at the end of February and had it delivered and fitted a few days after from Dixons online, all has been well up until now when a wash was just about to finish…
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Faulty trainers
Hi, I have purchased a pair of trainers from a shop which I have had for about 4/5 months which I believe are faulty as They have developed a blistering to the toes which is causing the coating to flake off leaving bald patches. It is like flakey paint. I have never known trainers to do this. I brought a pair from the same…
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Laptop Battery Problems
Hi guys, I have a laptop which is now 1yr 3days old, the battery has stopped holding its charge, any other laptop i have ever owned, 3 to be exact, has outlasted this timeframe, none of the laptops have been mistreated or misused. I therefore believe that this battery is faulty? and not "fit for purpose". I have emailed…
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Goods not recieved
In May I ordered 60 printed sweatshirts for a charity event all pre-paid by a group of students and on delivery there were 6 missing. Six emails and numerous telephone calls later, the company are still claiming that the six were sent separately. They have not got confirmation of this delivery, and the courier company told…
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Domestic and General issues
First time post, hoping someone can give me some guidance! I bought a whirlpool condesnser drier and It broke down, on calling whirlpool i was informed that the years warrantee had expired 2 days before. Despite pointing out that i thought it would be reasonable to expect it to last more than 12 months, there was nothing…
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Broken Pc
Hi Bought a Pc 18 Months ago on my amex card. today the pc has gone off with a fault, any advise please
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iPoker lying to customers
Right, I'll try and keep the poker jargon and the length of this story to a minimum. Basically, I'm looking for advice on who to take this issue up with, to have it resolved fairly and impartially. I've made my living as an online poker player for about 3 years. Around 18 months ago, I moved to play on the iPoker network,…
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Right to Compensation?
I bought a specialised fleece jacket on sale (half price). The thumb loops had minor splits after three weeks. I took it back. They sent it to the manufacturer. I expressed at the time that I liked the jacket a lot but that I didn't think the thumb loops should be spliting, we agreed to send it away for a decision. The…
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Can You Help?
Hi there, i am really hoping someone can help. earlier in the year we got 3 letters from a solicitors firm called roxbrough? saying my partner owed a company called hutchinson 3g money. i emailed and sent letters in reply to all 3 letters stating we had never heard of this company to no reply. anyway my partner has just…
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Anyone help me with Orange customer services?
Hoping somebody can advise me about a problem with an Orange mobile! My daughter has a PAYG Orange phone (an Orange handset on the Orange network). We bought it in June and now we are unable to access text messages. I took the phone to a local Orange store on two occasions and was given some advice, none of which made any…
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Badly Fitted Carpet?
Hi all, hope I'v posted in the right section. Twelve months ago I had new carpets in the dining room, living room, hall stairs and landing. I opted for a hard wearing one due to us having two teenage children. A day after the fitting we went away for a week and when we got back I realised that when you closed the kitchen…
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Conservatory falling down... again ! help!
I'm at a loss what to do because our conservatory is falling down for the 2nd time in 4 years. 4 years ago, we bought our house with the conservatory already in place. Within a few weeks of moving in it became apparent that it was coming away from the house (the brick walls wobbled, big cracks etc.) Our surveyor admitted…
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Refurb laptop and the SoGA
Bought a refurb laptop from a company, via Amazon marketplace. The laptop has demonstrated two faults a couple months outside their 1 year back-to-base warranty. The hdd has failed and the laptop overheats so badly it shuts down after 5 mins. Both render the laptop unusable. In my mind this demonstrates that the laptop was…
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Compaint resolved
I am pleased to say that my complaint /issue has now been resolved possibly partly due to my posting on money saving expert.
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Does the sale of goods act apply to overseas companies selling the UK?
I recently bought a charger for my macbook on ebay. The seller is in Hong Kong. The other day it got incredibly hot and burned a hole in the cable so it doesn't work any more. I asked for a replacement or refund but they said their 30 day warranty had expired and offered a discount of 50p! I know we have the sale of goods…
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Top Spot Marketing took money without authorisation
I was contacted by a company called Top Spot Marketing, offering me 'top of the page' Google advertising for 5 'key phrases' which would direct customers to my web site. This was 'guaranteed within 48 hours'. I paid £130 by credit card. After the 48 hours I checked Google and found one of my 'key phrases' on page 7 and…
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advice on sale of goods act and section 75 please
In short I bought a caravan for £19995 which was £11,495 trade in and £8500 cash and credit card. this was at end of april 24/4/10 but occupation available only on 30/4/10. On occupying I supplied the salesman with a comprehensive snagging list including items that he had agreed would be repaired. 4 weeks later there was…
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advice on refund please
hello all, i recently bought an item for my dad from an internet shop called outlet direct. they never delivered the item, so i asked them for a refund. they sent me a letter confirming that they would refund the money, which they never did. i replied asking them again, but they have not replied. phoning is no use because…
