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builder dispute in reverse!!

I run a small building firm and have a query about a situation.
I have recently built an extension for a customer who up until recently has been very good with payments. The job was for £27000 in total and included a full central heating system and electrical works on the new part.

The customer asked for a substantial amount of extra electrics and agreed the additional money with the electrician.

The additional work created a 3 week delay in the job which was estimated at end of June.
The heating system was fitted, tested and operational by a qualified gas safe engineer.
The electrics were completed by a "part P" qualified electrician.
27% of the outstanding balance remains and the customer refused to pay for any of the above until completion, due to the delay which is said to be my fault.
Am I missing something??
Any help would be gratefully received.

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