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Consumer rights

Archives for September 2010

Dresses that don't fit
If I got measured in a shop for a dress and the dress didn't fit when it came into the store then what are my rights? My weight hasn't changed.
Advice please: Royal Mail standard parcel
Hello everyone! I'd be grateful for any advice you can give on what to do if Royal Mail haven't delivered a standard parcel (no tracking). I sent a 1.5kg package, up to the value of £40 on Wednesday 21st September. I would have expected it to have arrived at its UK destination (Romford) by now (7 working days). The…
Boiler Replacement
HI, I'm after some advise concerning a Re-fit of a boiler system. A few Months ago my mum had to have the whole boiler system replaced as it had broken down, she called british gas for this and they came to fit the whole new system, the whole thing has been a disaster they fitted the new boiler in a different place to…
Laptop return to Tesco
Hi, I purchased an Acer Laptop from Tesco 9 months ago and yesterday when opening the lid one of the number buttons came off the keyboard through no fault of my own. I took it back to Tesco to see if they could fix or replace the laptop. They advised me to package it up and send it to Acer and that they couldn't help. I…
Signed up to Next Directory account wrongly?
I bought some clothes on the Next online website and opted to pay by credit card as a one-off transaction. Instead I ended up signed up to have a Next Directory account with monthly statement (i.e. the clothes weren't paid for) and having supposedly agreed to receive the Next Directory every season for £3.75. Has this…
Royal Mail Redirection
Has anyone else had a problem with Royal Mail redirections? In short, my redirection was never put in place properly (even now, rather than redirection labels being put on my mail, the new address was handwritten on, if I am lucky). I moved only a few streets away in the same postal delivery area. To make matters worse,…
Contractual Garden Work
We are renting a terrace house and the contract states we must maintain the garden, which is fine. However, the back of the garden is a serious mess of brambles and weeds which we have cleared twice in 2 years. The landlady says she does not want us putting weed killer down but rather that we must do weekly work manually…
advice please
bought a car radio from aldi 8 months ago, its never been working correctly from new ..but it had blue tooth which was a must so i put up with it,, now its packed up almost ,, ive looked on the site aldi suggest to return it to but there in administration,, what do i do it as a 3 year guarantee and i have the recite
Non delivery / collection - what are my rights ?
To cut a long story short, ordered a heated towel rail online, was told it would be delivered on the 21st Sept (the site advertises free 24 hour delivery), took the day off work and obviously nothing turned up ..... Waited in the next day and still nothing, contacted the company in the afternoon who apologised and admitted…
Zenith Staybrite trying to scare my 70yr dad
Hi, I wonder if anyone could help advise me please. My dad and his partner recently decided to replace their windows and doors, having been suitably impressed by Zenith's reduction from £24,214 (:mad: don't get me started, they live in a little bungalow not a bloody palace) down to £8k + (I can't work out the exact final…
Not returning unclaimed handed in money
Hi, I hope this is the right place to ask this question, please feel free to move if not. Wondered if anyone knows if this is common policy. 6 months ago, I was with my then 14 year old daughter when she found £10 on the floor in our local Co-op. She of course took it to customer services to hand in and it was duly written…
B+Q complaint
hi i'm a newbie here. Firstly lookin for a bit of advice. My mother has bought a exdisplay kitchen off B+Q. I started to fit the kitchen this week and yes of course it's not all there!!!! the main problem is that the electrical waste disposil has only gotten the shell of the unit. My mother has went to B+Q and tried to get…
QuidCo Mistake cost me £170
I recently purchased some boots via Quidco. At the time the website sported the UGG® Australia logo. I followed a link through to the retailer who I believed at the time were the makers and sellers of genuine UGG Boots - the retailer is based in Australia and is called Australian UGG Boots, so I felt it was a fair…
Digi camera purchased from Argos, failed twice with same fault, money back ?
In April of this year I purchased a Sony digital camera from Argos, a good model at a cost of approx £150. Unfortunately it failed a couple of months after this, an issue with the lens/sensor, and Argos returned it to Sony to be repaired which I was happy with. A couple of weeks ago it developed the same fault again,…
Jessops Problem
Hi, I have had a problem with this company - ordered a camera bag online and they delivered it to the card address and not to the delivery address as I requested, any way to cut a long story short after a week of hard work by me on the telephone and email (is there anyone working in customer service, lot of them were…
Service charges and shared ownership problems!
I don't know if I am posting this in the right place so sorry if I am on the wrong board! Basically, we bought a shared ownership property in 2005 with A2 housing, and sold up in August 2009. They were notoriously awful when it came to customer services and whenever there was a problem we had to go round in circles to get…
major asda complaint.. will never use again
I WILL NEVER USE ASDA AGAIN. I HAD AN ORDER LAST WEDS WHICH I HAD TO CANX BECAUSE I HAD A SICK CHILD.. RESCHEDULED IT FOR THE NEXT DAY HAD DELIVERY.. ALL OK. THEN DISCOVERED THAT ASDA WAS HOLDING 2 PYMTS. I DIDN'T REALISE THIS WOULD HAPPEN OTHERWISE I WOULD NOT HAVE RESCHEDULED THE ORDER. HAVE BEEN GIVEN CONFLICTING INFO…
Incorrect pricing on Esprit trip to Lapland
I've been researching Lapland for months and had finally decided to book Esprits 3 night trip to Lapland for a family of 5. I was given a price online of £2900, as I dont have a credit card I phoned Esprit to book this trip. I was then informed this online price was wrong and the amended price was £3800:( I had printed of…
Bad credit due to mobile phone
Hi i hope i have put this into the correct section but none of the other threads seemed right. I have recently been turned down for a job with a bank. They said my credit check didnt pass. So i went onto to Credit Expert and Experian, paid the money and got my report. It was very very low, well the lowest. The culprit was…
could she make a credit card claim?
ok my grandmother had some repair work done on her car in april by a main dealer which has now gone bust. part which was replaced has now failed and next near dealer wants to charge 4 hours labour to investigate then thrash out whether or not it would be done under warranty - potentially leaving her with a big bill (story…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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