Jessops Problem

deepseeker

Hi, I have had a problem with this company - ordered a camera bag online and they delivered it to the card address and not to the delivery address as I requested, any way to cut a long story short after a week of hard work by me on the telephone and email (is there anyone working in customer service, lot of them were 'sorry but nothing they could do' - seems the standard answer) I had it delivered to the right address.

I was a bit miffed when I found that they had charged me for next day delivery and complained about the fact, after receiving a curt **** email from their alleged customer service team - I know I am on an hiding to nothing so asked for my account to be deleted as I would never shop at Jessops again.

They came right back and said they had taken me off their mailing list (doh) but after three attempts my account is still active and no way to delete it (it has my card details).

Anyone have any ideas what to do next or an email address of the director would be nice.

As you can guess I would never ever recommend this company.

rsykes2000

Change the card details to test ones (link below) and change your address to that of their head office ? Then just ignore it.
http://www.crazysquirrel.com/finance/test-cc.jspx

deepseeker

rsykes2000 wrote: »

Change the card details to test ones (link below) and change your address to that of their head office ? Then just ignore it.
http://www.crazysquirrel.com/finance/test-cc.jspx

Thanks rsykes, but I want to force them to do their job and delete the account - sure it must be against the law to keep someones details when they have asked that they be removed.

Also !!!!!! heads sent me a jessops email update this morning so they could not even remove me from their mailing list right.

Looks like they will go out of business soon if this performance is anything to go by.:o

bcl999

Sorry to hear about your problem with Jessops. I've used them for some years and maybe been lucky as everything has been trouble-free.

OlliesDad

deepseeker wrote: »

Also !!!!!! heads sent me a jessops email update this morning so they could not even remove me from their mailing list right.

Chances are that you have been removed from mailing list, but the email list for this particular marketing had already been printed.

With my company we always advise they may receive emails for 2 weeks after being removed from mailing list.

I am fairly sure that they can still keep your details (and may be a legal requirement) for accounting purposes.

deepseeker

Job done - had an email today saying my account had been deleted :T, just checked and this time it has been.

So another satisfied ex-customer :j

Jeff_Bridges_hair

deepseeker wrote: »

Thanks rsykes, but I want to force them to do their job and delete the account - sure it must be against the law to keep someones details when they have asked that they be removed.

Also !!!!!! heads sent me a jessops email update this morning so they could not even remove me from their mailing list right.

Looks like they will go out of business soon if this performance is anything to go by.:o

Yes your right. One mildly annoyed customer because things got mixed up by them will certainly send them out of business.

Bowling_4_Gold

Jeff_Bridges_hair wrote: »

Yes your right. One mildly annoyed customer because things got mixed up by them will certainly send them out of business.

I think they're veering towards going bust anyway. They certainly were for a while on the verge of going into liquidation....

Jeff_Bridges_hair

Bowling_4_Gold wrote: »

I think they're veering towards going bust anyway. They certainly were for a while on the verge of going into liquidation....

yeh they are not(or were not0 doing well but this is expected when everyone now has digital cameras and can print off at home... not because some one had a gripe about a mistake with them