could she make a credit card claim?

masterlumps

ok my grandmother had some repair work done on her car in april by a main dealer which has now gone bust. part which was replaced has now failed and next near dealer wants to charge 4 hours labour to investigate then thrash out whether or not it would be done under warranty - potentially leaving her with a big bill (story is the dealer who went biust has now been exposed for not using genuine parts so they wouldnt be liable) so she would be billed for labour plus have to pay to sort the car over again, we are looking at about £600

is it worth trying to make a section 75 claim with the credit card company as the dealer is bust, and get the car sorted elsewhere for cheaper or is that a total no go?

Devin_Shockwell

I would suggest if the part for the car cost over £100 then that could be claimed back under section 75. If it was not a genuine part that your grandmother was billed for then that strikes me as fraudulent and the credit card company is equally liable. However I can imagine claiming the labour is a no go and also any rectification repairs is a separate issue in my view. Certainly worth writing a letter to the credit card company and throwing in the additional repair work required to fix the problem with this car however and see how far you can go.

masterlumps

what i really ment was could she claim a setion 75 without taking it to any garage and incurring any costs upfront and then just get it fixed when the refund appers? as the only way to find out about the part is going to cost upfront for her the garage is bust and the part is fauklty

jonnyd281

Silly question but was she billed for genuine parts or pattern parts? If she was billed for pattern parts then there is no fraud.

masterlumps

well its not specified on the invoice but when you go to the bloody dealer to have your car fixed i think there is no question that unless specified it would be normal to expect genuine parts to be fitted, nobody mentioned fraud in any case, the problem here is faulty parts, which if are found not to be genuine will not be replaced as per expected parts warranty by manufacturer