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argos - faulty items
i wonder if you could give me some advice to pass onto a friend who is angry at the way she's been treated in argos. i'll copy and paste the relevant part of her message to me below had to take the boys portable DVD players back today, they're broken and one screen is going blue. Anyway only bought them last april, and we…
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£20 Note Seized by Co-op - Refuse to take details or provide reciept
My friend had a £20 note taken off her when paying for her shopping. The lady at the check out loudly announced it was fake and she could not have it back (making all the surrounding customers totally aware of what was going on) She was upset and I said i would go with her as they should have taken her details. As far as i…
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Wedding invitation hell....
Hi everyone, I'm having issues getting a refund for wedding invites ordered online. I've sent the below email in, as they have no other contact details... Hopefully my email explains the situation. I'm hoping someone can give me some advice regarding our rights. Many thanks!! Dear xxx I'm writing with regards to the recent…
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Exchange/Refund for a Coat
Hi everyone My boyfriend bought me a coat from Jane Norman early December for Christmas. I first wore it on Christmas day so although on the recepit I've had it longer I've worn it less than that. Anyway there are a few problems with it. First I've noticed that thread is loose on a number of the buttons and stray threads…
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Advice on a purchase from Zavvi online
I wonder if any of you guys can help me. I pre-ordered a ps3 game on the zavvi site and it was listed as £6.95, now I knew it was a mistake, as other sites were selling if for at least £26. All the payment went through and got an acknowledgment email with the price of £6.95. Today I get an email saying thus: Hello Mark…
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Debt collector chasing a debt from my late Dad..
Hi there, I'm not sure this is the right board for this but here goes (mods feel free to move it to the debt board if you think this would be better off there). My Dad died last August and his estate was settled just before Christmas with me and my siblings getting equal shares. I have been getting and sorting his post…
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Dell delivery problems - advice please.
Hi folks, been lurking and reading here for a while now and can usually find the answer I want by searching but can't find exactly what I need today.. Here goes - I ordered a new laptop online direct from Dell and was given an initial delivery date of March 9th by Dell in their confirmation emails. Having bought from Dell…
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Natuzzi Sofa - ordered deposit paid not delivered & not much response or help from th
Would appreciate some advice please! Ordered sofa from Natuzzi via a House Of Fraser store so in effect direct from Natuzzi in Sept last year - all sorts of empty promises over delivery times etc. Wanted to take int free credit after paying deposit - chased for paper work to be sent many times, phoning the store at least…
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Faulty phone!
First time posting, so bear with me Purchased mobile handset last year on my credit card. Within a month, I had to request new battery, then a 'key' to unlock battery compartment broke, was sent replacement part. Then at about 5 months the microphone started to play up intermittently. Sent letter to the company with a…
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Shop Direct - Marshall Ward Didnt Deliver 'Next Day'
The £3.95 charge is for Next Day Delivery, as stated in the following taken from the website: Ordered at 16:22 on Friday and received nothing Saturday. Received nothing today, too, and in there was my GF's Anniversarry present for yesterday (Sunday.) Im that annoyed, I am this close to cancelling the whole order. Im just…
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Refund/replace or no chance!
Hi everyone - a quick query...I bought a suitcase from TK Maxx last summer and it has just had it's second outing. The zip has completely split and if it wasn't for a shrinkwrapping facility at Venice airport my smalls would have been scattered far and wide! I no longer have the receipt and there does not appear to be any…
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Damaged Watch, Advice needed?
Hi i recently handed in my watch, to have the catch replaced at a repair centre. This cost me £25 to do. The watch was functioning fine, just that the catch was damaged. it took two weeks for it to go to the workshop and to be returned to me. when i got it back , the catch was repaired, however the watch had stopped…
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Problems with returning a faulty sofa to Harveys
Hi, I’m new to the forum and wondered if anybody has any advice on the following… I’m having a major problem with Harveys at the minute and I really need some advice to try and salvage the situation. Myself and my partner bought a sofa, armchair and footstool from Harveys which were delivered in November last year. When…
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Bought a new game from game.co.uk but it was clearly second hand!
I'm a little nirked about this! Bought a game from game.co.uk for just shy of a tenner and it was the 'NEW' tab not the preowned which I avoid like plague, from game at least! However when it turned up it had sticker marks all over the case and a smudged disc with finger prints and crucially lacking the microsoft seal…
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Possible hardware problem after software change is the retailer liable?
This question is for a friend of a friend so forgive me if it is lacking in detail A consumer has bought a new HP desktop computer, however he asked the retailer to replace Windows Vista with Windows 7 software before taking it away. On starting it up there seems to be a problem, a diagnostic check implies a memory…
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littlewoods- very- greatuniversal code zg674
this code has been available on a few occasions and many many customers have used this as you can see from discount sites available ... I am having serious problems with them at the minute as i used this code and 8 weeks after very have said i wasnt able to use that code and are claiming it back ... I sent all the items…
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Premier man
I have an account with these. The amount is charges just over 100 quid and they say it was open July 2009 as a "28 day continuous personal credit account". I do not remember sending the credit agreement nor sending it to them. I asked them to send a copy of the CCA which I received yesterday. This had my details filled in…
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Never received a bill/statement for goods - been referred to a debt collection agency
Hi I was wondering if any body has any advice or information, me and my partner moved in together last August and bought a lot of goods on finance. My partner ordered a fridge from Argos on his old Argos account, I'm in charge of the household finances (unlucky me!) and have paid every bill etc on time. Last week a letter…
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Faulty Goods From Argos
Hi Everyone, I was given an electric shaver for xmas from Argos. The battery only last for a a couple of shaves and it makes funny noises as if something is loose inside. I want to take it back and get a replacement. I was wondering do they have the right to send it off for repair or can I demand a replacement in the shop?…
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Office shoes, coating peeled off after less than 1 day of wearing
Last weekend I bought a pair of shoe boots from Office, I wore them for the first time yesterday to work, I did nothing out of the ordinary, drove to work (I'm a web designer so office based), drove home at about 3pm, took my boots off and noticed that on the toe of both (they are slightly pointed) the attractive dark…
