Advice on a purchase from Zavvi online

markdraper

I wonder if any of you guys can help me.

I pre-ordered a ps3 game on the zavvi site and it was listed as £6.95, now I knew it was a mistake, as other sites were selling if for at least £26.
All the payment went through and got an acknowledgment email with the price of £6.95.

Today I get an email saying thus:
Hello Mark Draper,
Thank you for ordering with us at zavvi, order number 1108....


I am sorry to advise that we had a limited amount of stock available of MotoGP 09/10 at the promotional price which has since sold out.
We can confirm that payment has not been taken and you are free to re-order at the current price should you wish.
Thanks for your understanding, should you have any further questions please contact us through your online account message centre or on 0844 264 0702 and we will be happy to help you. We are sorry for any inconvenience caused.
Many Thanks,
zavvi


I have look on the site and it's gone up to £29.95
I reckon they have spotted this mistake and now sent that email to stop people getting the game at that mis-priced price.



Do you know if there is a way to still get the game at the previous price?


Many Thanks

rsykes2000

markdraper wrote: »

I wonder if any of you guys can help me.

I pre-ordered a ps3 game on the zavvi site and it was listed as £6.95, now I knew it was a mistake, as other sites were selling if for at least £26.
All the payment went through and got an acknowledgment email with the price of £6.95.

Today I get an email saying thus:
Hello Mark Draper,
Thank you for ordering with us at zavvi, order number 1108....


I am sorry to advise that we had a limited amount of stock available of MotoGP 09/10 at the promotional price which has since sold out.
We can confirm that payment has not been taken and you are free to re-order at the current price should you wish.
Thanks for your understanding, should you have any further questions please contact us through your online account message centre or on 0844 264 0702 and we will be happy to help you. We are sorry for any inconvenience caused.
Many Thanks,
zavvi


I have look on the site and it's gone up to £29.95
I reckon they have spotted this mistake and now sent that email to stop people getting the game at that mis-priced price.



Do you know if there is a way to still get the game at the previous price?


Many Thanks

Nope. If they haven't taken the money, then there's nothing you can do.

markdraper

fair enough, thought I would see, thanks anyway.