-
Refund on a gift voucher?
Hi all, hoping someone can help me with a dilemma. I bought a gift voucher for a beauty salon for my wife for Christmas, booked it over the phone with my credit card last week and it arrived a few days ago. In the pack is a voucher and a list of the treatments included as part of this package. It does not have any terms…
-
£17 Delivery charge for "free" windows7 upgrade?
Hi All, I bought a Samsung laptop in October from an online shop - came with windows vista, seller advertised "free" windows 7 upgrade on their website. Upon attempting registration with Samsung for my upgrade (had to wait till Dec to do so), the terms and conditions at sign-up state that there may be a charge to cover…
-
Apple sold me wrong case, my rights?
Hello, My mom brought me the new ipod nano 5th gen for christmas, and a case to go with it. However, the apple staff (who were with them the whole time they were in the store 'advising' them on what to buy) have sold them a case for the 4th gen ipod, which has a different screen size. I have the full reciept.. however, i…
-
Double Xmas present - no reciept. Returns/refund at HMV? Help please.
I bought the girlfriend an Xmas present in November, possibly even October at a push. I'm sure i kept the receipt, but it can't be found. She told me she wanted this & deliberately didn't tell her parents she wanted it, to avoid duplicates. Well guess what .... yes her parents bought her it too, so now i'm left with an…
-
Compensation from HMV
I was doing a spot of last minute xmas shopping and saw in HMV that they were selling Cheryl Cole for £8.99. Now I'm not so keen on the accent but she is quite pretty so I thought this was quite a deal. So I went to the back of a very long queue and queued for a good 10 minutes to be told it's not Ms. Cole but some dodgy…
-
Rubbish NETTO TV - no reciept, NO REFUND???
I got a DMG TV as a Christmas present, the quality is terrible and only has a few tv chanells. I want to take it back though my Mum threw away the packaging and thinks she lost the reciept. She bought if from NETTO. If I can show proof of purchase with a bank statement can I get a refund and buy a proper telly?! Any…
-
Do I have right to own the laptop ??
I have bought a laptop from a retail laptop company yesterday, they have obviously made a mistake on the price. I ordered a brand new laptop for £XX. :cool: Then I have received the emails.. First Email: Thanks for order and will proceed to verify the order... Second Email: Order accepted, will be delivered on XX/01/2010…
-
Not as described
If I return an item because it's faulty, can the retailer insist on me paying postage?
-
Sale item doesn't measure up as stated size - any rights?
I bought an item online from a reputable shop/online seller advertised as a size 10 but it has come up really small, ie the bust is only measuring about 29". I know they state no refunds on sale items but if it doesn't measure up as a size 10 have I got any rights on this? (have emailed the company but just wondering in…
-
Cancelled Tesco Delivery..
Hi Folks, anyone help me here. Due to the adverse weather were having Tesco cancelled my home food delivery, but today, they still took the cash out of my account for this? Am I entitled to any compensation for this? Obviously their customer service centre is shut till Boxing Day. Thanks
-
HMV returns
Ho ho ho hello there everyone, Merry chrimbizzle! A quick question... Does anyone know of a returns address or how on earth one returns a PC game bought online at HMV? Their website gives a return address for only CD/DVD purchases and states that for all other purchases to contact their "Online Service Team". Obviously…
-
Right to return.
I placed an internet order for goods on 21st December. The order was delivered on the 23rd. It was not what I was expecting. The item I received (I actually bought 2 of them) was a different brand/make to that pictured, although it is designed to perform the same task. The problem is, I have already tried the product they…
-
Work Accident Claim, Don't believe amount i've been offered, need advice
hi is there anyone on here who can help? I had an accident which was quite bad, leaving permanent disfigurement due to the neglect of someone who owned a building, where something fell on me whilst walking on the street. I went through a claim company to try get some compensation from the owner of that building. after a…
-
Tesco Returns
Does anyone know what Tesco are like for returns? I do have a slight issue though......... I have a printer (that has just stopped working and after searching the net I have found that this is not something that I can fix) that I am unsure of when I bought (Think that it may be 12-18 months) The reason why I am unsure is…
-
Argos - Exchange / Refund Policy
Purchased a pair of hairstaigtners from argos about 2 months ago, Stopped working last week, took them back down today and when they were exchanging noticed they had went down in price by over £50 :eek: Asked them if I could get the difference was told no asked if I could get a refund on them since there faulty rather than…
-
Littlewoods Catalogue
A customer of mine asked if they could order a Marc Ecko watch and bracelet set out of my Littlewoods catalogue £299, but after a couple of weeks the bracelet broke, a pin fell out of it, so i sent the set back and re-ordered, this has happened 3 times so ive now ordered 4 sets and sent back 3, today i rang littlewoods…
-
Play.com problem
Play.com have processed an order twice and therefore charged me twice. I can't find any way to contact them by email and their phone lines are never answered. I know it's a busy time of year but I'm getting stressed and want this sorting out. Can anyone help with a way to contact them to get this sorted (other than hanging…
-
Leaving hotel mid stay- can I get part of money back?
I booked a room at an etap hotel from 22-28 dec. However we've stayed one night and now a family member has offered a room for the rest of our stay here (not that I asked that 3 months ago and they said no but that's a different matter) I paid up front on my credit card yesterday for the whole stay, if we leave there…
-
Freeman's Catalogue Problem. If anyone can advise.
Good Afternoon and a Merry Christmas to you. Not if you're a Freeman's Catalogue Customer!:mad: I'm aware that this kind of shopping is not the best method but, because of my personal situation, it's my only choice for pressys for my wife, children and other relatives. Not wanting to disappoint, I ordered an item which,…
-
Swimming Pool Contamination H&S Issue?
Hello I hope this is the right area for the topic, but wanted some clarification for peace of mind. Went to local leisure centre and to my disgust found excrement at the bottom of pool and sticking to a tile. Told the lifeguard who told me will inform manager and told me not to worry as they would clean the pool that…
