Refund on a gift voucher?

Benn2001

Hi all, hoping someone can help me with a dilemma.

I bought a gift voucher for a beauty salon for my wife for Christmas, booked it over the phone with my credit card last week and it arrived a few days ago. In the pack is a voucher and a list of the treatments included as part of this package. It does not have any terms and conditions anywhere on the voucher.

Now, my wife has decided she does not want this gift, can I get a refund or do gift vouchers not have the same rights as products?

Thanks in advance for any replies, I'm hoping that I have not just blown £75 on a nothing more than a shiny piece of card.

Benn

dmg24

You can ask, but it is unlikely that you will get a refund.

vyle

gift vouchers are just like products, and like products you don't have any statutory right to return them just because you don't want them.

derrick

vyle wrote: »

gift vouchers are just like products, and like products you don't have any statutory right to return them just because you don't want them.

You do if it is booked at a distance, i.e over the phone as in this case, then DSR apply.

From the link;-
"Do the DSRs apply to the sale of gift vouchers?
2.15 Yes. In our view, the provision of gift vouchers is a contract for the supply of a service. The provision of vouchers that are in the form of electronic money (such as a card with a magnetic strip that may be accepted as a form of payment) may be considered the provision of a ’financial service’ and so the FSDMRs will apply."

Don't forget you have 7 WORKING days, beginning with the day after receipt of goods to inform them that you are returning under DSR, this can be by e-mail, but not by phone.

Benn2001

2.15 Yes. In our view, the provision of gift vouchers is a contract for the supply of a service. The provision of vouchers that are in the form of electronic money (such as a card with a magnetic strip that may be accepted as a form of payment) may be considered the provision of a ’financial service’ and so the FSDMRs will apply."

Don't forget you have 7 WORKING days, beginning with the day after receipt of goods to inform them that you are returning under DSR, this can be by e-mail, but not by phone.

They were purchased by phone so if this is correct I should be entitled to a refund. I am still within my seven days so I will give them a call. I am expecting that my request will be initially met with some resistance however

derrick

Benn2001 wrote: »

They were purchased by phone so if this is correct I should be entitled to a refund. I am still within my seven days so I will give them a call. I am expecting that my request will be initially met with some resistance however

I have already told you in my post above,"a phone call is not enough"!

From page 20 of the link in my post; -

"What must my consumers do if they want to cancel?
3.26 They must tell you in writing, or in another durable medium, if they want to cancel. This includes letter, fax or email. A phone call is not enough unless you say in your terms and conditions that you will accept cancellations by phone. "

Benn2001

I am going to call them first as they do not have an email address that I can find. And if I write to them it will probably be too late when it arrives.

Thanks for the info, very helpful

derrick

Benn2001 wrote: »

I am going to call them first as they do not have an email address that I can find. And if I write to them it will probably be too late when it arrives.

Thanks for the info, very helpful

If you cannot find an e-mail address, they may not need to comply with DSR if they do not "normally" sell "from a distance", see page 7 from the link I supplied;-

"If I generally do not sell by distance means do the DSRs apply to orders I sometimes get by email, phone or fax?
2.14 If you normally do business with consumers face-to-face, the DSRs are unlikely to apply to an occasional order that you take in these ways."

kwaks

As Derricks initial quote says, the DSR only covers the vouchers in the form of plastic cards with magnetic strips (ie like credit cards). Dunno what you recieved, but most vouchers I have seen from salons tend not to fit this description.

vyle

derrick wrote: »

You do if it is booked at a distance, i.e over the phone as in this case, then DSR apply.

From the link;-
"Do the DSRs apply to the sale of gift vouchers?
2.15 Yes. In our view, the provision of gift vouchers is a contract for the supply of a service. The provision of vouchers that are in the form of electronic money (such as a card with a magnetic strip that may be accepted as a form of payment) may be considered the provision of a ’financial service’ and so the FSDMRs will apply."

Don't forget you have 7 WORKING days, beginning with the day after receipt of goods to inform them that you are returning under DSR, this can be by e-mail, but not by phone.

Oops I didn't see that op ordered by phone. My bad.

neilmcl

Just because you purchase something by phone doesn't necessarily mean that the DSRs apply. The DSRs only apply to retailers that "normally" conduct their business via a remote medium, ie, internet, mail order etc.