Refund on a gift voucher?

derrick

derrick wrote: »

You do if it is booked at a distance, i.e over the phone as in this case, then DSR apply.

From the link;-
"Do the DSRs apply to the sale of gift vouchers?
2.15 Yes. In our view, the provision of gift vouchers is a contract for the supply of a service. The provision of vouchers that are in the form of electronic money (such as a card with a magnetic strip that may be accepted as a form of payment) may be considered the provision of a ’financial service’ and so the FSDMRs will apply."

Don't forget you have 7 WORKING days, beginning with the day after receipt of goods to inform them that you are returning under DSR, this can be by e-mail, but not by phone.

kwaks wrote: »

As Derricks initial quote says, the DSR only covers the vouchers in the form of plastic cards with magnetic strips (ie like credit cards). Dunno what you recieved, but most vouchers I have seen from salons tend not to fit this description.

They are not suggesting that only,"plastic cards with magnetic strips" are covered, as they are in two different sentences, I am sure that all vouchers conform and that they are elaborating on the electronic ones.

derrick

neilmcl wrote: »

Just because you purchase something by phone doesn't necessarily mean that the DSRs apply. The DSRs only apply to retailers that "normally" conduct their business via a remote medium, ie, internet, mail order etc.

Hence my post #8

Anihilator

A few reasons they may not apply;

They dont normally sell by distance

Contracts to provide accommodation, transport, catering or leisure
services (for example hotel accommodation; plane, train, or concert
tickets; car hire;10 or sporting events) where you agree to provide
the service on a specific date or within a specific period. However,
long-term residential hotel accommodation agreed under a distance
contract may be considered to be rented accommodation and

therefore subject to the DSRs.

Beauty treatments - leisure ?

badger247

You could sell it on ebay if you get stuck?