£17 Delivery charge for "free" windows7 upgrade?

PyjamaSparks

Hi All,

I bought a Samsung laptop in October from an online shop - came with windows vista, seller advertised "free" windows 7 upgrade on their website. Upon attempting registration with Samsung for my upgrade (had to wait till Dec to do so), the terms and conditions at sign-up state that there may be a charge to cover delivery. Surprised, but proceeded - only to find that at checkout, I am charged with £17. I have not completed the registration because I found that rather cheeky. Is it my fault for not checking with the seller? Could I do something about this? I might as well have waited to buy!

Any help would be much appreciated
Thanks,
PS

dmg24

What do the terms and conditions of the offer say?

custardy

Samsung are levying the charge,like nearly all the companies have with the W7 upgrade program
its not the retailer,it would be in the T&C's of the upgrade offer

vyle

There have been a lot of threads about this. Technically, the upgrade disk is free... but theyre charging for the act of providing it.

I don't agree wit it and find anything above £3 hard to justify, but there's not a lot you can do about it.

PyjamaSparks

T&C say:

11. There is a fee for this upgrade to cover materials, shipping, handling, and fulfillment overhead. The fee will vary depending on your location and the upgrade product being requested. The amount will be presented to your prior to final submission of your order. At that time, you will have the opportunity to opt out before final order submission. The fee is non-refundable.

Well they make that pretty clear eh (now). Fulfillment overhead indeed...

I guess it's either £17 or Linux!

Thanks for your responses, much love all
PS