Double Xmas present - no reciept. Returns/refund at HMV? Help please.

Nine_Lives

I bought the girlfriend an Xmas present in November, possibly even October at a push. I'm sure i kept the receipt, but it can't be found.

She told me she wanted this & deliberately didn't tell her parents she wanted it, to avoid duplicates. Well guess what .... yes her parents bought her it too, so now i'm left with an item i do not want or need.

As i say, i can't find my receipt. Would it be possible to take a printed bank statement to HMV which will give the date, the price and the fact that transaction (although doesn't state WHAT was bought) was from an HMV store - would this be accepted as proof of purchase & allow me to get a refund?

Thing is, i don't want a full refund. There's another item for £5 less which i would've bought in its place if i could find the receipt.


Just need to know where i stand as far as a refund goes.

Blacksheep1979

They don't legally have to give you a refund at all (apart from if they tell you they will at point of purchase) and normally it's within 7/14/28 days type period - I think you stand zero chance 2+ months down the line.

When did the parents buy the item and do they have the receipt?

vyle

If it's a CD, DVD or a game I don't think you have much chance because it's too easy to copy them then return them. if it's a book, you might be lucky, but they don't HAVE to give you anything unless there's a specific "if you dont like it..." policy.

jdturk

if its sealed I don't think you'll have a problem at all getting a refund after christmas as they will be expecting lots of returned gifts

Nine_Lives

Nope, her parents don't have their reciept. That was my first avenue.

It's a DVD box set, but it's still in its cellophane wrapping & therefore clearly unopened/unused.

Nine_Lives

This just gets better for me.

I always pay for things like this on occasions like this via debit card. The one and only time i pay by cash, is the one and only time i can't find the receipt

Fantastic.

durham_girl

Does it still have the HMV stickers on it? If so, they will know it came from them and are more likely to accept an exchange.

Nine_Lives

Turns out that when it was wrapped, the sticker was left on.

Doesn't say HMV on the sticker, but does list the original price, the sale price & has the barcode.

Tiz my only hope. What do you reckon?

Plus, i hope the fact i want to exchange it there & then for a different box set will help my case for a 'returns acceptance'

mountainofdebt

What's the box set - is it something popular that could be sold on ebay for example?

soolin

Don't forget as well that even if HMV do allow a return (and their returns policy is quite limited) you will only get back what the current price is and popular box sets are often reduced a great deal after Christmas.

Nine_Lives

It was a Poirot box set. They're not selling on eBay (no surprise there as i don't like the show lol)

Anyway i headed in today and long story short is they weren't going to give me anything until they saw that sticker on it with the barcode & price. They talked of vouchers until i said i wanted to exchange it there & then for an item of same value.

So i walked out with the complete X Files box set & fresh receipt.


Get home, have a weird funny but not good, feeling.

Go and check the girlfriends DVD collection as i know she WANTED the X Files box set a while ago and can't 100% remember if she bought it, but have a weird feeling that i remember her watching episode after episode earlier in the year.

Guess what's staring back at me when i see the collection.

So now i've got to take THIS one back as well. Luckily i've got a receipt, so it's going to be imaginitive original vouchers instead.

Great