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Problems with new car purchase..... Reg Docs.... dodgy dealer!
Back in September, I purchased a top of the range new car online from a company called "buyacar.co.uk". I was told the car was a "stock" car, meaning it was with the dealer, or would be shortly so it'd be delivered in 2 weeks. The price was very good - much cheaper than from a dealer, though I would be shown as "2nd…
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help please!
Hi on the 30th of september i pre-ordered two xbox 360's modern warfare 2 packages from gamestation which arrived on good time release date 10/11/09 no probs there. anyway i changed my mind when they arrived and sent them back on the 24th of november under the dsr's still sealed never opened them this is where i am…
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Refund - What happens when the credit card does not exist.
In August 2009 i purchased a Shower Enclosure from an online store with my credit card. Parts of the enclosure started to rust in 45 days so the online store agreed to send out a new part and than pay for the £55 + VAT for the plumbers time to replace them. They asked for an invoice. The company that carried out the work…
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Distance Selling Regulations
I saw a 2nd hand car for sale with a dealer. It was in Northern Ireland (I am in England) I didn't want him to sell the car before I could get there so I agreed a price and paid a deposit by credit card. I agreed to pay the balance upon satisfactory inspection when I viewed it next week. I am now unable to complete the…
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Littlewoods problem, Email address wanted & advice please...
First time poster, long term lurker :) To cut a long story short, I purchased an Apple Mac from Littlewoods at the beginning of October, along with the extended warranty and two external hard drives. The Littlewoods advert clearly stated that the machine came with the latest operating system. On the day of delivery I…
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A diamond has fallen out of my wedding ring!
I have a diamond set wedding ring bought from Ernest Jones at the end of September - however we only got married 3 weeks ago but I have just noticed one of the small diamonds has fallen out and I can't find it anywhere! I've been so careful to take it off when cleaning or showering so I just can't believe it! Do I have any…
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Help needed with hoover washing machine
Hi needing advice as my hoover washing machine glass door exploded yesterday. Bought the washing machine in feb2008 and never had any bother. The weird thing is the machine wasnt even switched on. There was a bang and the glass is all inside the machine. Bought the machine from currys but they said i needed to phone…
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Consumer Rights on Unwanted goods
Hi, I have an issue with a Hong Kong trader through E-bay. The points below detail the story so far: * Quantity 2 DS Lites did not arrive as expected. * As these were not delivered I raised a query with E-bay and Paypal resolution centre. * Refund was given to close query. * DS Lite consoles were delivered two weeks after…
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HMV online cancelled order.
Hi, I recently purchased a PSP GO and a HMV pure reward card from HMV online, I bought the PSP GO when it was on the £148.99 price and paid the £3 for the reward card. I put my shipping address as my uni address which is not the same as my billing (home) address. I then received an email telling me that my order had been…
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Need help with bank overdraft charges
Hi, first of all, thanks for taking the time to look in this thread. I have just today received 3 overdraft charges, 2 for 25 pounds and 1 for 35 pounds. As a result, this has put me back into an overdraft which i have never requested, will i be charged an overdraft charge for this? One is for a monthly overdraft fee (i…
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Advice re refusal of a £50 note
Yesterday I went to the chemist to get my precriptions. There were two items totalling £14.40. I went to pay with a £50 note and the chemist refused to take it, stating that it was 'company policy'. I argued that the £50 note was legal tender and asked to see the policy. He couldn't produce it so I asked to speak to his…
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Debt letter to my place of work!!!
I have today been called into the financial directors office and given a verbal warning after 3 letters from RED and LOWELL came addressed to me demanding money. 1. from HSBC 2. from Shop Direct 3. not specified. I do not owe this money but how do I prove it? What I am more furious about is I know 3 mobile must have given…
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Need some help/info re Cash Converters Return policy [Urgent][Solved]
I brought Nokia 6220 Clasic from cash converters today (Paid by Debit Card). But when try make any calls on it no noise comes of the ear peice (It only works if you put it on loudspeaker. Any idea on where I would stand on getting this refunded and how? The person who served did tell me it came with a 2 month warrenty.
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faulty toshiba laptop & tesco
i need some help, i have a Toshiba laptop which is under 12 mths old, it has stopped working so i called tesco electrical helpline as on the receipt, i was directed to toshiba who informed me that i needed a recovery disc before they would have a look at it as the fault would be a software fault and this is not covered by…
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Do they have to sell it at the price?
I put a deposit on a car last Friday and received a written invoice stating amount the car cost less deposit and part exchange - due to collect on Sunday and pay balance but they rang today to say admin error the car had been advertised at £5995 when should be £6995 - owner said I could have for £6500 when I said I would…
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Very silly mistake on my behalf:j
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argos home delivery didn't turn up - what now?
Have phoned customer services but he couldn't tell me where it has got to, or when it will be delivered. He was no help at all, apart from giving me the address to complain to! I don't want to complain yet, I want my goods. I've already had to take the afternoon off work to be home. What should I do now? I can't take any…
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failed delivery, Lovefilm free trial, Royal Mail, consumer rights
I recently signed to a one month free trial with Lovefilm.com. A few days later, lovefilm sent me an email confirming that my first title was on its way. Six days later, I contacted their customer service to say that I still have not received the title, and that I would like to cancel my subscription. Their reply was that…
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If I sell a new PS3 without the receipt, will the buyer have a Sony guarantee?
Hi, I'm selling a PS3 which I previously purchased from a shop. It is still sealed, but don't want to send my receipt to the person who's buying it. Where does the buyer stand if they want to claim on the warranty at any point in future without the receipt? thanks
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Window cleaner damaged our car...
This happened a month ago, we heard, but not saw, the clunk followed by the window cleaner saying to his mate 'I've just hit that car with my ladder'. Couldn't go straight out and confront them as the kids were really poorly and we were trying to get them cleaned up. Window cleaners did next doors' windows them slung all…
