help please!

mrgreen01

Hi on the 30th of september i pre-ordered two xbox 360's modern warfare 2 packages from gamestation which arrived on good time release date 10/11/09 no probs there.
anyway i changed my mind when they arrived and sent them back on the 24th of november under the dsr's still sealed never opened them
this is where i am starting to get worried,
i took them to my local post office using gamestations FREE returns address. and the lady behind the counter gave me 2 cop with no tracking number on them! these xboxs cost £500 for two and have since gone in the post un-tracked.
my question is if they "do" happen to go missing in royal mails hands who is to blame? am i right in thinking its gamestation because i used there FREE returns address? or me?
i could be worrying over nothing but its been 9 days now since posting and gamestation said this morning they dont have them yet

thanks to anyone who reads this and can put my mind to rest!

neilmcl

There maybe a freepost returns address but you're responsible for making sure the items are adequately insured against loss. Having said that Gamestation may have that included in their free postage so I wouldn't worry about it that much. Did you get proof of postage?

Anihilator

If they go missing and you havent insured them or got tracking you are !!!! out of luck.

Dave101t

so you walked away from the post office with no tracking number, knowing you were sending 2 boxes worth up to 500 quid?
if you have proof of postage at least gamestation know you sent them, but id be crapping myself

neilmcl

According to Gamestation's T&Cs all they require is Proof of Postage so presumably the postage would include enough insurance to cover a loss or they would be the ones to take responsibility for chasing Royal Mail for compensation. If the OP hasn't at least got this then I'm afraid they're stuffed.

mrgreen01

Thanks for your replys, my original plan was to send them back with dhl with the extra insurance (which i wish i went with), then i seen gamestations free return address and thought i would get a tracking number.
yes i got two slips from the post office one for each parcel which got gamestations address & post stamp,etc just no tracking number:rolleyes:
i was kinda holding on to the hope that since gamestation paid for the returns they would be held liable for any loss. I know i am on ebay when i sale a item its my job to make sure the buyer gets it if they dont i have no choice but to refund.
Maybe i am wrong! sounds like i am....
thanks
mike

custardy

your two COP are worth £39 each
no more

mrgreen01

HI i know how much they r worth (not the paper they r printed on)
i just wants to know who is liable, i think it should be gamestation after all they paid the postage.
And going by royal snail in the past if the item dont get there in 10 days chances r the item will never get there.
i will give them another couple of days and ring them again falling that i will just got to halifax and see if i have any rights under visa debit card rules.
cheers

Hintza

Dave101t wrote: »

....but id be crapping myself

Think I would be too. OP print of the T&C's now, that neil has alluded to.

mrgreen01

Hintza wrote: »

Think I would be too. OP print of the T&C's now, that neil has alluded to.

Not sure what u mean there? a part from the crapping myself bit (which i am doing!)

custardy

mrgreen01 wrote: »

HI i know how much they r worth (not the paper they r printed on)
i just wants to know who is liable, i think it should be gamestation after all they paid the postage.
And going by royal snail in the past if the item dont get there in 10 days chances r the item will never get there.
i will give them another couple of days and ring them again falling that i will just got to halifax and see if i have any rights under visa debit card rules.
cheers

well given GS have proof of delivery to you and your money i would have confirmed this before sending