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Consumer rights

Archives for November 2009

Tesco cancel order due to wrong pricing
Hi all, I'm a newby. I ordered an xbox 360 game online from Tesco Entertainment. The game was "Left 4 Dead 2" and priced at £15.00 with free delivery. This was an awesome price as the game sells between £35 & £40 everywhere else. I bought it yesterday but this evening I got an email saying the order had been cancelled due…
Advice re Bannatynes contract
I am looking for some advice on my sister's behalf. She took out a contract at Bannatynes gym for 12 months with her boyfriend, this is up in December. She and he have split up but continued the joint membership due to the contract not having ended, she has been sending the money to him for her half of the contract and he…
RedLondon.co.uk shoes - no reply
I bought 2 pairs of shoes via their website on 13th October - have ordered from them in the past with no problems. The shoes didn't arrive...I gave it a bit longer as I knew there had been postal problems in that area...still nothing by the beginning of November, so I called on the 6th and someone took my details, sounded…
Borders gift voucher help
Hi I received a gift voucher from Borders went to spend it Friday but was told that I needed to spend £40 to spend my £20 voucher. Is this legal now they have gone into administration. thanks Furryboots
H & M Jimmy choo Returns Policy
I recently bought one of the Jimmy Choo dresses at H & M. I decided that, of course, the dress cost too much and when I took it back I was told that there was only a 5 day returns policy and they would not give me a refund and didn't mention a credit note. There normal returns policy is 28 days, are they allowed to change…
Double take photography make over day scam
Hi I wondered if any one knew how i could get my daughter her money back from these cunning misleading robbers. She was telephoned by a friend to say that she had given double take her phone number because they said they were doing a special makeover day with photos for £25.00 so my daughter rang them and booked and…
'Fried' PC
Hi, looking for any advice re my PC I was using the PC and a 'mini' power cut occurred. the lights all went off and then came back on straight away - everything fine except now my PC does not work. (it does have a surge protector) Rang elec supplier and they say there was no problem and elec continuity is not guaranteed.…
Advice on 'Wrongly' priced product
On Saturday I purchased Left 4 Dead 2 from Tesco Entertainment online. It was priced at £15. I placed the order, got a confirmation and told it would be dispatched within 24 hours. I then recieved this today... Could anyone explain if I have any rights to claim that I should recieve the game for the £15 price? Thanks!
samsung phone from argos
I purchased a samsung phone from argos on the 31/03/2009 and the screen has gone funnt,does anyone know what i can do with it how long do argos guarantee the goods,i have the receipt or will they say i will have to send it to the maker im thinking that it probably got a 12 month guarantee and would have thought the shop…
DFS Lies
Hi, DFS have lied to get me to purchase a suite from them. On Nov 9, we went into DFS Chester and spoke with a sales person. My wife decided on the suite she wanted and we asked about Christmas delivery. The sales person said he could 99% guarantee delivery before Christmas. Today, (30 Nov) I was called by the store and…
Accidentally Bought Webhosting - They are ignoring me now
Hi, I have a couple of websites which are hosted through a company called streamline.net, up until now they have been ok. My account with them is called a bulk account, for a couple of hundred pounds a year I get up to 10 websites with them. The other day I went in to put a new website on my bulk account which is free to…
Bensons for Beds - Please help me
Just over three weeks ago my husband and I ordered a super kingsize divan bed from Bensons for Beds. We fell in love with it but were nervous about the price (it was the most expensive bed in the store) but the salesman offered us a discount, free pillows, free quilt and 24 months interest free credit. We thought about it,…
URGENT ADVICE PLEASE - Car Purchase
I purchased a second hand car from a local trader - who by the way was listed as trading standards approved". Within 24hrs of getting the car home everything we purchased the car for and that was listed in the advert went wrong: LPG - not working at all Central locking - bodged to make it work by garage (as per our…
Can I return Argos goods if they have gone down in price since sale?
Basically, I bought a laptop from Argos for my girlfriend for christmas about 3 weeks ago (It's this one: http://www.argos.co.uk/static/Product/partNumber/5082236/c_1/1|category_root|Office%2C+PCs+and+phones|14418968/c_2/3|15701344|Laptops+and+mini+laptops|14419039/c_3/4|cat_14419039|Laptops|14419040.htm Now I think when I…
Hotel Chocolat Delivery Problems
I ordered a set of Hotel Chocolat slabs for a neighbours 60th and paid for the Gold Delivery to come on Thursday morning. Got the email to say delivery had been confirmed and returned home and got a call for the neighbour saying thank you for the chocolates but when they opened the package they've been smashed to pieces…
Gone off apple sauce!
I bought a jar of apple sauce from Morrissons. It had a good date on it and stored in our pantry until I opened it yesterday. We had a nice bit of pork and I said to my daughter try some apple sauce which she did. I asked her if she liked it and she said 'No Its disgusting!' I was rather shocked at her reply so tried it…
New 'better' sale begins immediately after old sale
Morning all, I recently bought a TV in Currys.co.uk at a sale price. The sale ended last Wednesday. The same TV is now on offer for less than I originally paid. Does anyone know if there any recourse on this (the TV has to be on sale at the higher price for a period of time before it can be reduced)? Tried the…
H. Samuel - Earings :(
Hi all, Hopefuly someone on here can shed some light on this matter that really annoyed me yesterday. Heres the story:- Bought a pair of earings from H. Samuel on the 28/11/09 as a Birthday gift for partner. There was no mention of returns policy - the store worker talked me into getting the 3 year insurance cover incase…
Comet - faulty TV 23 months on...
I bought a TV from Comet just under 2 years ago. Listed at £1700 but on sale to £1000. It has developed a fault, a band down the right side of the screen which is brighter than the rest of the screen. E-mailed Comet who want me to pay £30 for an engineer to come out and look at it. I have quoted SOGA and that a £1000 tv…
Solicitor/ Executor fees
Hi, my mother died over one year ago. My mother appointed a solicitors firm as executors of her will. The estate is fairly uncomplicated but yet solicitors fees so far are in excess of £10,000. The solicitor calculated Mum's gross estate at just over £300,000 but this includes a house which she left to me as beneficiary…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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