Advice on 'Wrongly' priced product

james19862009

On Saturday I purchased Left 4 Dead 2 from Tesco Entertainment online.

It was priced at £15.

I placed the order, got a confirmation and told it would be dispatched within 24 hours.

I then recieved this today...

Dear Customer</B>,
Thank you for your recent order with Tesco Entertainment for 'Left 4 Dead 2' for Xbox 360.

Unfortunately, there was an error in the price at the time that you placed your order, and as a result we have had to cancel this item in your order. You have not been charged for this game and the remainder of your order will be dispatched as normal.

We apologise for the inconvenience and would like to offer you £2 off your next order with Tesco Entertainment. Please enter eCoupon code ********************* at the online Entertainment checkout to claim your discount. This offer is valid until 31st December 2009.

Please refer to our terms and conditions on the Tesco Entertainment site for further details of our order acceptance policy.

If you would like to re-order the game, it will be available again this week on our website at the correct price of £36.71.

Kind regards,

Tesco Customer Service

Could anyone explain if I have any rights to claim that I should recieve the game for the £15 price?

Thanks!

bingo_bango

No. I expect (without actually reading the first email they sent you) that it states that the order is not confirmed until you have been notified of dispatch in a second email. This is a standard term for any major retailer following the Kodak cameras fiasco a number of years ago.

james19862009

bingo_bango wrote: »

No. I expect (without actually reading the first email they sent you) that it states that the order is not confirmed until you have been notified of dispatch in a second email. This is a standard term for any major retailer following the Kodak cameras fiasco a number of years ago.

Order confirmation Order No. TE109015358149-1 Date: 28.11.09
Dear James, Thank you for shopping with Tesco entertainment. This email confirms receipt of your order. You can visit the website at any time to check the status of your order.

We hope you enjoy the items in your order:
Games Left 4 Dead 2 Game £15.00

Sold by: Tesco Stores Limited Within 24 Hours from 28 Nov 2009 Sub-total: £15.00 Discount: £0.00 Total: £15.00

Kind Regards

The Tesco entertainment Team

You will receive an email as each item is despatched and you will not be charged until that time.
Pre-order items will be charged and despatched as soon as they become available.

Price Promise
The price you will be charged for pre-order items will be the lowest price we advertise, in store or online, up to and including the day of release. You can check the status of your orders by clicking the link below:


Problems with your order? Missing items? Click the link below to contact us:


Need to return something?
To return an item from an order for a refund or replacement, package it up with the despatch note which was included with the original delivery and send the package to:

Tesco Entertainment Returns Department
PO Box 2204
BOLTON
BL6 9FN

If you've lost the original despatch note, you can print another by viewing your order online. To view your order online, click the link below:
You can find help and answers to frequently asked question here:



Any other questions?
This is an automated email sent from an unmonitored mailbox. Please do not reply to this message as you will not receive a response. To contact the support team use the details below.
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The Tesco Entertainment Site is owned and operated by Tesco Stores Limited, a company registered in England whose registered office is at Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL. Company Registration No. 519500. VAT No. GB220 4302 31.

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matty2767

i suspect the key point is half way down the email.

'' you will not be charged until that time''

until they charge you the contract hasnt been closed and upto that point 'the offer' can be withdrawn by either party

Alter_3go

i too ordered this product and have come to look for advice on if they can withdraw the order, i thought that, like in a shop, they have to sell it for the price advertised?

dmg24

Alter_3go wrote: »

i too ordered this product and have come to look for advice on if they can withdraw the order, i thought that, like in a shop, they have to sell it for the price advertised?

You thought wrong on both counts.

Alter_3go

dmg24 wrote: »

You thought wrong on both counts.

oh :embarasse oh well, i got £2 off my next order.

mumOf2wonderfulkids

Alter_3go wrote: »

i too ordered this product and have come to look for advice on if they can withdraw the order, i thought that, like in a shop, they have to sell it for the price advertised?

if an item is mispriced in a shop, they don't actually have to sell it to you, unless payment has already crossed hands (ie handing over debit card, cash etc this is classed as both parties agreeing a contract of sale) if the misprice is noticed before payment has been taken they can simply refuse to sell it, if they do it this way, they must remove the item from sale for a period of 24 hours,

so tesco can do it, because they have cancelled before payment was taken.(as long as it isnt available for 24hrs) and they didn't even have to give you £2

Alter_3go

okay thanks guys

mumOf2wonderfulkids

Alter_3go wrote: »

okay thanks guys

no worries :beer:

almost41

hi, you are not alone. on saturday i purchased an xbox game at the advertised price on their website. they took my payment and sent an order confirmation.

Details below:
Left 4 Dead 2 Game £15.00

Sold by: Tesco Stores Limited
Within 24 Hours from 28 Nov 2009

however, today they have emailed and canceled the order as they say they had put the wrong price on product and i would have to re-order and pay the full price of nearly £37.00.

again, is this something they can do? how many other people have been given the same message. it is the big countdown to Christmas so hundreds must have been sold at this price. should it not be sold as the 'shelf' price? should they not honor their advertised price? i know someone has commented that they don't have to sell the item as the money will not have been taken from my bank account but by all means they accepted payment. the card details were verified and all but the money had left the bank. it does seem wrong that they can make such a huge mistake.

just thought i would send you this as i think it is news worthy item. it would be interesting to see just how many games they have sold at this price. if they had reduced the price the day after purchasing the item at the full price would they have then given it at the reduced price as the money would not have left our bank account! don't think so. but we have to say 'oh, never mind i will pay full price for it'. just goes to show not everything is as good as it looks!! oh, and £2.00 off our next order!! cheers!!