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Paying off Tabs in restaurants
Hi all, Last week my partner and I went for tea at one of the two for one chains. When we can to pay off the tab the price they quoted was roughly £13, when it should have been double that. We happily paid and quickly lef the pub. This morning I have checked my online banking to find that Spirit Pubs has charged my card…
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Can i get my money back? dodgy website :(
Hiya Silly me was daft enough to order some ugg boots off what i thought was a genuine website. The logo, pictures etc all carefully used from genuine ugg pics. I paid via visa debit which used the verified by visa system. Now my first attempt at paying failed and then my bank was trying to get hold of me to ensure it was…
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Can Third Party Insurers deny liability after repairing my car!
As this is the first time i have used this, my apologies if i get it wrong. Can anyone help please. My car was involved in an accident in August 2009. The third party hit me from behind whilst i was taking a left turn. I contacted my insurers, emailed them of photos of the accident and details of 3 witnesses. They advised…
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Book Depository damaged book
Sorry if this is in the wrong place, but I really couldn't think where else to put it! I ordered 7 books from the Book Depository and 2 are damaged, 1 I am prepared to accept, but the other one I am not. I have contacted them via email (the only contact available) first they offered 25 % off! Never had this froma large…
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consumer rights -Lush
a couple of days ago I placed an order for some things from lush - they have a new website up and running, and had mispriced some items -they were priced alot cheaper that they ought to have been. I ordered them successfully. This morning I got an email from them saying they can't fulfil my order, due to the fact their…
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Laura Ashley Frustration
My 75 yr old mum bought a duvet set from Laura Ashley - which after washing once looked like a limp rag, after complaining they sent it off to (thier own) analyist who said it was "fair wear and tear" which is quite ridiculous as it was only washed once - my mum has a speech difficulty so is compromised and is about to…
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Ultimate After Party - County Court Judgement
Hey, I went on holiday to Magaluf at the end of August, with some friends, and signed up for the BCM Reunion taking place back in England on November 13th to 16th. Three of us paid a £20 deposit, and were told that we could cancel at anytime upto the event if we couldn't get the time off sixth form/university, and the…
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Argos Digital Camera
I recently purchased a pretty expensive Pentax digital slr camera from Argos got it home and noticed it was faulty, I wanted it replacing. I went online to reserve another one to make sure it would't be sold as it was the only one in the whole of the Yorkshire region. I was successful in getting the faulty camera exchanged…
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HP Laptop messed up just out of warranty
Hello there. I ended up coming here looking up some bank info cause I'm with Halifax, but I thought I would get some advise here... I bought a HP DV9000 in December 2007. It came with a 1 year warranty, I choose not to spend £200 on the "whatever happens" insurance or an extended warranty. About a month ago I started…
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Ebay
Hi, I've just bought an item through the ebay auction. No problem there, not the first time I've used ebay. I've contacted the seller to arrange a suitable time to collect the item as it's too big to post and I'm now getting a little concerned and want some advice. As far as I can tell, the person (A) who listed the item…
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Sleep to Live Mattress
Hi everyone I really hope somebody can help me, we have ordered a 300 series king size mattress by Sleep to Live from Bensons for Beds. It arrived today and I am not a happy customer and here is why; My previous king size mattress (from Bensons) was a Silentnight king size measuring 5ft in width, I have placed the Sleep to…
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second hand goods
Hi, my daughter bought a pair of ghd hair straighteners privately second hand, in the advert it just mentioned ghd's £30 so I emailed the woman, confirmed they were genuine and she said that she was only selling as bought a white set. I took my daughter to the womans house, the woman switched them on for a few seconds to…
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URGENT Help re: ARGOS GAS COOKER
:mad: Help anyone, I am so cross with Argos. Having just moved into a new flat we decided to purchase a new cooker as the old one was past it's sell by date and didn't fancy lugging it up 3 flights of stairs to the new flat. So went onto Argos website and saw a cooker in our price range and point, made a note of the Item…
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Photos store lost my film - what are my rights?
Okay, story time.... I recently went on holidays to Egypt & Jordan, and bought an underwater camera for use at the various beaches/Red Sea/Dead Sea etc. Had a wonderful trip, took lots of pictures. Came back to London, put the camera in for processing at a branch of a reasonably well known photo chain. This was 29th…
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can credit notes be refunded?
I would like to know if credit notes should be refunded because we ordered OH,s wedding jacket and waistcoat from a company online almost 2 weeks ago using mainly a credit note for payment and an additional balance paid of about £32.The credit note was for around £145 for items OH had tried on and returned.We knew we were…
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oh dear
I previously told you about Dixons online when they said that they had delivered a TV and I did not recieve it and had to fill in a form and sign back to them. Well, Yesturday evening at 5:20pm a delivery man knocked on my door saying that he had my parcel of a telly. I live on a busy road and he said that he had parked on…
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Distance Selling Regulations - Follow Up
Ok, following on from my original thread a couple of days ago: http://forums.moneysavingexpert.com/showthread.html?t=2022143 I have since learned the following: 1) Trading Standards and Consumer Direct have confirmed my reading of the rules as correct and stated they have dealt with this issue "many times" though not…
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Faulty goods
Bought a door canopy on the internet which was delivered yesterday. However when opened and on close inspection the canopy which is 2m by 1m is damaged. The company say this is my responsibilty as i signed for this item, surely i have not signed all my rights away by signing for delivery or for something that is in there…
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Conning older people over the phone - Grrr - please help?
Hi all, I really need some help on behalf of a friend of mine. Her Mum (in her late eighties) lives on her own (by choice unfortunately she won't move in with my friend and leave her house). She keeps getting conned into spending huge amounts of money she can't afford by people calling unsolicited by phone. Now I'm sorting…
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More of a legal Police/rights question really...
Hi there, My sister was recently issued with a 'Harassment Warning Notice' by the Police. Obviously aint gonna bore you with the details but it's more or less a ticking off for being a pain in the ars3 towards someone - she wasn't threatening or whatever, just 'persistent'! Anyway, I asked her if she has a copy of it so I…
