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Money appeared in bank - what do I do?
My son paid some money into his Abbey current account a while back and when he next checked his balance, there was an extra sum in there which he hadn't paid in. He phoned the bank who said it had been paid in in cash so they didn't know who it was from. We are assuming he shouldn't touch it - is there a legal position on…
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Virgin Media Direct Debit..?
Sorry, this is a long one but a problem that is not being resolved! I added Sky sports to my Virgin Media TV package in August, for roughly £18/mnth. After that month was up, I received a bill which included the £18 for the next month's Sky and when I rang Virgin to cancel it, I asked if this would reflect in the direct…
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Non-Delivery: My Rights?
Ordered a top from a well known website last Sunday with next day delivery. As it was ordered on the weekend, I was given Tuesday as the delivery date to my work address. Went through the checkout process & typed in the postcode. It came up with a random business down the same street so I went to manually input the address…
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SKY Plus Box Problems
I have had my Sky Plus box now for a few years and love all the classic albulms that are shown on Sky Arts. But for the life of me, when wanting to watch a Concert by John Lydon in Brixton, the box keeps asking for my pin number. Even at gone 11 O'clock in the evening, it asks for a pin number. I could understand before I…
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Candy Oven - help please
Hi i bought a Candy oven & hob in june 2008. Didn't have them installed until September - but Candy have told me that this doesn't matter. ALready had 2 engineers out about the hob - this is okay now for the meantime. The oven - the whole front fell off 1 week after the warranty ended - it just came off in hand!! After…
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charged different price then tag
my son brought a coat from river island and was charged 79.99 but when he got home tag says 59.99. on their web site it says coat is 79.99 if he took it back shop and showed hem tag do you think they'll refund the other 20
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Rights of a repair technician
Dear Forum members, Sorry if I posted in the wrong forum. I am a computer technician and have been fixing computers, laptops & monitors for about 10 years now. I am a Microsoft Certified Professional. Yesterday a customer brought in an LCD monitor for repair. The picture on the screen was going off seconds after turning it…
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Problem with Whirlpool - advice please!
I inherited a relatively new large toploading Whirlpool washing machine from my mother. This machine did not clean properly (fluff on clothes), so I rang their customer service to ask how to clean the filter, as there was nothing in their instruction book. They said that my particular machine (I gave the operator model and…
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next.co.uk open credit account for daughter - are they right?
My daughter had a next gift card. She went on their website and bought some items. As she clicked through the order process it told her that if she was not 18 then she could not order, so, like some children would, she changed her DOB so she was 18. As far as she was concerned, she wasn't really doing anything wrong as she…
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Topshop Returns by Post - Delayed/Lost
Hi there! This is my first post here, hopefully it's in the correct forum! I ordered 3 items of clothing from the Christopher Kane collection for Topshop on 18/09/2009, totalling £292.50. When the clothing arrived, it was all too small, so I requested a returns code and sent it back on 01/10/2009 (I was away on business at…
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Gift Vouchers and Legalities
My fiance was bought a gift voucher of £50 as a present to put towards a course costing £250. She hasn't booked it in a while as she hasn't been able to think about doing a course for a bit, and she has to pay an extra £200 for the cheapest course anyway. So now she's ready to book the course, we've noticed that the gift…
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Broadband Dongle Dilemma.
My neice bought an o2 broadband pay as you go dongle from a Phones 4 u store. When she got it home, she installed it and couldn't get online as there was no broadband signal being received. The o2 website coverage map shows that she should get a signal where she lives, but it is not guaranteed. She has now decided that she…
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xtraroom deposit back??
Moderator. Please move this post if it's in the wrong place:confused: We recently commissioned a company to convert our loft...unfortunately they've let us down badly and 2wks after allegedly starting and loads of excuses we only have one hole in the party wall and a couple of bits of wood with the ends cut off. :mad:…
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Who is in the right?
I bought a new Acer Timeline range laptop - Acer 3810t on the 19th Aug 09. Using it for first few hours were great, then noticed something abnormal, it crashed and starting heating up. So i thought hmmm its just a one off, 8 days later i had enough and took it back to Comet to see what could be done about it, explained the…
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Danger danger
Hello all, I need some advice regarding a washing machine fire we had recently, It was an Indesit washer WIL103UK, luckily we were in and able to put out the fire quickly so no great damage was caused and no one was injured.My main question is because the outer drum is made from flammable plastic and I have been told all…
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Website 3 Day trial.. then money taken without permission
i registered to a site and there were certain limitations you can do without taking a subscription. they had an offer of a 3 day trial. so i took the 3 day trial and i got an email saying the subscription will expire in 3 days.. now after the 3 days this website has took it upon itself to take money from me and given me a…
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Advice from a PC Company was incorrect, what can I Do?
My friend emailed a company he bought his PC off to ask them if a certain Processor would work on his Motherboard he had. They advised him that it would and to give them a call for a quote, he did call them and the price they quoted was too much. So with their advice he went to eBuyer and purchased one on line. However, it…
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Overpaid direct debits to Orange, can I get my money back?
Hi there I've just found, to my dismay, that I'm still paying Orange for their internet service which I ceased in December 2007. Monthly payments by direct debit are still leaving my account though I felt sure I'd stopped them. Not sure how this has happened since I've checked a few times that I'm not still paying but must…
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Travelodge website problems - refund?
Hi, I am a new member. I recently saw the advertisement for the 29 pounds Travelodge rooms. As I am planning a trip to the other end of the UK I thought I would look at how cheap the travelodge rooms would be. I was surprised to find that 2 nights were available for 58 pounds total so I registered to book this room.…
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Some good results this year in the consumer revenge category!
Ask politely and firmly and you will receive :) I just realised that so far this year, I have topped £800 in cash and services from companies who thought they were too big to get away with it! Unfortunately, I can't go into detail about the largest one, as I had to sign a letter, but it was a certain large ISP, and the…
