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Now broadband
Any one use now broadband please . Need to leave sky find they offering cheaper prices , wondered how good / bad they are .thanks
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Martin is cheated?
In late October, I took a deal from Plusnet, very like the current one, with a £75 card. I never received a bill so chased it up. I found out Plusnet had created a fake email address; they also said I never claimed the £75 at the time (yes, unlikely). They said they'd be back to me withing 5 working days but didn't do…
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temporary broadband (3 week delay until installation)
Hi all, I'm with Virgin, and am moving house. We only found we are moving house tomorrow, and am half way through a Virgin contract so need to port their services. The next date an engineer can do the installation is in 3 weeks (not much good for homeworking!). What are the best options to tide us over? I'm thinking a…
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Full Fibre Freedom Fibre
Good day to all, I received a letter from Freedom Fibre that they will be installing full fibre cables in our area between May and August including my street. This raises a couple of questions for me. Does this full fibre work on a totally different connection cable that comes into the house? So the existing copper cables…
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BT full fibre 100
I upgraded to Full Fibre 100 on 4 Feb. Installation was not completed until 9 Feb and since then we have had multiple multiple drop outs and disconnections and a 4 hour no service at all. Multiple calls with BT and incredulous conversations. Promised and booked in Openreach appointments (5 hour windows) to visit the…
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BT essentail Broadband
Hi everyone, My sister is with BT for broadband but she now wants to change to BT essentails Broadband thats for people on universal credit but when she rang they told her essentail Broadband is not available in her area. Would this be true or are they just trying to keep her on a more exspensive package and telling her…
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Shell broadband keeps cancelling my switch from Sky
Just wondering if anyone else is experiencing this. I went for the Shell Energy superfast broadband deal. Had all the relevant emails etc through and then a week later an email from Shell saying "We’ve received a notification from your current provider to say that
you’ve cancelled your switch to Shell Energy Broadband. As…
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Sky contract ending
My Sky contract ends in June, currently paying £51 per month. New price is £32 per month TV (includes Netflix) and Sky Broadband Superfast 80 (55.6-74.2 Mb/s estimated download speed, 64.9 Mb/s minimum guaranteed speed, 14.2-19 Mb/s estimated upload speed), Line Rental, Pay as you Talk and Sky Broadband Boost for £35.50.…
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Full Fibre Areas - FTTP Broadband
It seems that my area is now in a FULL BROADBAND AREA and I am banging my head against a brick wall to find or renew a contract. Because I am now FTTP through no fault off my own (Open Reach has upgraded us) it seems that the broadband on offer is more expensive that the broadband coming through cooper lines. I just want a…
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Voucher not honoured
Hi - in December 2021 I ordered via moneysaving expert a shell broadband with a 90£ amazon voucher. Now Shell say it was not an amazon voucher and instead it was only for their shop, which sells a bunch of useless overpriced things. Shell also said it was Money Saving Expert website that had the incorrect information to…
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Plusnet - knowingly overcharging customers
Those that have a new contract starting in March / April - take care Plusnet has knowingly overcharged you - the %age CPI increase has been applied across all customers despite the fact that contracts are clear .. spoke to CSA today after a long wait in call only to be told that the company is aware of it. Sharp practice…
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Switching from SSE
HiI've been with SSE for a few years, no complaints, paying £23 a month with average speeds of 11mbps, and pay as you go. However, the contract has ended Andi go to a rolling contract of £33 so time to go one of their others of 11,35,63 speeds at £28, 23 and 26 respectively for 18 months Tbh I've never been bothered or…
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Help: Vodafone increasing broadband price mid contract - wasn't aware & can't pay.
Hi does anyone have any advice please? I'm less than half way through a 2 year contract and Vodafone are increasing my monthly broadband fee. (I've already got more going out than coming in. I can't afford this.) I signed up and that's on me but I wasn't aware there would be a price increase. I've asked Vodafone to inform…
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Vodafone issues with getting agreed compensation for loss of internet
Howdy ! I hope that someone can help with the above . I have been a Vodafone customer for many many years . I have sim only phone , and have their broadband . However , last month when we had the storms I was without internet for over a week . These things happen . I was given texts and whilst liaising on the phone to them…
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Switching from BT Broadband to Virgin - a bit confused with the process
Hi - my broadband contract with BT has just ended and having looked around at current offers I have decided to switch to the current MSE Virgin offer with the £100 credit (going to try and suffer their customer service as am used to poor service from BT at this stage anyway...) My question is with the switching process…
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Virgin media bill
So without going into the whole boring story, my finances have been atrocious over the last few months (since about October last year) but recently I have been made redundant, and recently found myself unable to pay my virgin media bill, this is the first time I have found myself in this position and have repeatedly asked…
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Vodafone Deals - Now or wait?
My contract with Plusnet is expiring at the end of this month.I plan to move to Vodafone as they were pretty good last time I was with them, and I am extreamly limited to which providers I can have where I live.The current deal on offer is the £22 a month with £80 gift card - which ends this Sunday.I know no one has a…
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Advice re cancellation of Sky Broadband
I am 8 months into a 18 month Sky broadband contract, which is in my sole name. I have had to leave my flat that I share with my GF at very short notice (hours), and been instructed by police to not have any contact with her at all. I have moved into my parents home which already has a Sky contract. This morning I…
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Shell Broadband - All show but no go- Beware poor customer service
No doubt Shell will say that my situation is an exception but ... My contract with Talk Talk expired and despite trying to contact their customer services to discuss a new contract I got no response or the telephone call was cut off on connection. So, as MSE where stating Shell broadband to be a good offer contracted with…
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Vodafone price hike
I took out a new 24month broadband contract with Vodafone in January based on MSE "best buy" info. It was a very good deal at £20/month but after 3 months it has suddenly increased to £22.32/month. Speaking to their customer services this is because of RPI/CSI and their "service improvements" and happens every April. This…
