Broadband & internet access

Archives for April 2022

Broadband that rolls onto/renews a reasonable price?
I was about to sign up with PlusNet but it turns out that they hike the bill up by >£20pm after the contract ends. The point being you'll negotiate onto another fixed term with them. I don't want that. I don't want to have to negotiate insurance, broadband, utility, prices etc. every year. I'm at a good place with my car…
Vodafone Broadband (or not...)
VODAFONE BROADBAND - YOU DECIDE! We recently tried to switch our home broadband from a provider who was putting their prices up to Vodafone which had come up as a 'best buy' on the MSE website. As a couple working from home, with elderly relatives on call, it was imperative that the switch went through without a hitch. So…
Best and cheapest broadband for multiple connections
I live with a grandson using WiFi for PS4 gaming whilst on phone at same time and on Spotify then too. My wife is on Ipad and Firestick. I am on smartphone and computer. What is best provider to give maximum bandwith when all on at same time? CURRENTLY on Virgin but high prices. (Dont need telly progs or phone line) Ta
Virgin cheap fibre deal about to end, what should I do?
Hi I got the £17 month virgin email for 100mbps fibre 17 months ago. I am now coming to the end of the contract and it will go up to £53 a month! Which is a massive increase. Is there anything I can do to get them to lower that? Threaten to leave them etc. Any tips on how to approach it? Do any other companies use Virgin…
Aquiss - installation times
Has anyone recently had fibre broadband from Aquiss How long did the installation take from ordering . They are saying around 16+ working days I dont want to be left without broadband for weeks and weeks ans my virgin contract 30 day cancellation ends in 3 weeks
Leaving your Router/Modem on, Costs ?
With electricity costs soaring I am wondering what it is costing me to have my router on all day? Is it best to keep it on or turn it off when I go to bed until the morning? We are off on holiday for a couple of months (we are retired) and I am wondering if I should turn off the router whilst I am away? We are with…
Switching fibre for the first time
Hello everyone. I've been with EE (fibre broadband only) for a few years and this years contract is ending. I've seen cheaper options from other providers like Now & Plusnnet. They are also offering money cards and it's so tempting to switch. These companies also seem to be saying I don't need to phone EE to cancel and…
Youfibre - any good?
Youfibre recently rolled out their services where I live and I'm tempted, but I'm worried about going to a new, unknown company in case the service isn't so good. I'm currently getting up to 100mb on Virgin Media and I rely on these speeds because my autistic daughter gets extremely upset if she can't watch her youtube…
Should I switch to TalkTalk from Plusnet?
Hi, My Plusnet contract is up in a couple of weeks. Just been looking at options, Plusnet are offering me the same fibre at £27.50 to stay with them. Other options include TalkTalk at £23.50 a month but get a £75 voucher so works out at £19.33 a month for the same speed. Should I switch?
FTTP providers - Broadband + Sim
Currently with Virgin £75 ,TV/BB M200/ land line / sim card We hardly use the TV box as we use the Apps on the TV netflix,amazon etc . Fortunately we've had open reach install Full Fibre in the street in the past few weeks so we are no longer tied to Virgin .So i'm only looking for Broadband + Sim , If we switch to a FTTP…
Moved Home for 8 months. No broadband and no dial tone on the telephone line.
After years of living at one address, I'm a bit out of touch with broadband with moving and I would appreciate any advice. I will only be staying at this place for 8 months. I have been reading this post. https://forums.moneysavingexpert.com/discussion/6345499/process-for-getting-broadband-when-i-move-home#latest and…
Onestream "Assured" - automatically added maintenance service?
WARNING to all Onestream customers! I was auto-enrolled into their enhanced maintenance package called "Onestream Assured". I was informed by a single email entitled "Free Trial Activated!". In all of my many years of being a professional software engineer, the last 5 of which have been working from home full time, I have…
Grandparents ripped off by Virgin broadband
Hi all, My wife's grandparents have been seriously taken advantage of by Virgin. They've been with them for years for their Internet. Their bills had been going up but they're a bit naive and assumed they were paying the going rate. They're paying £75 per month for 350mb broadband! This is a couple who are nearly both 80,…
Shell Energy fiber offer (deal unavailable for line - higher £ alternative same package
Got this offer here on MSE broadband checker for Shell Energy: Tried to sign up but suddenly my line cant support that package (35Mb) and offered an alternative 38Mb package for £5.41 mnth extra ( includes offer credit) Is 35Mb vs 38Mb really an issue requiring 2 alternative contracts over an alleged 3Mb difference they…
Social Tariffs
Hi, can anybody tell me if I can switch from one supplier to another if I am still in contract with them. At the time of starting the contract I was working but I am now on benefits and the company I am with do not offer a reduced tariff on this benefit but another does. Will I be charged for leaving the company I am with…
Latest MSE advertised Vodafone deal isn't available
I have just followed the link to the latest Vodafone deal for 36Mb Broadband which is advertised on the MSE site for £15.50 per month equivalent and it doesn't exist. The MSE deal suggests a monthly cost of £18 with a reward card and the Vodafone site offers £22 per month with a reward card making it £17 per month not…
problematic switch from pobroadband to shell energy broadband
I was a pobroadband customer from april 2008.the service was faultless and competitive. They sold out to SHELL ENERGY Broadband saying the switch would be 'seamless' But the last 18 month deal i signed with pobroadband in February was for 67mbs fibre for 24.74 including voicemail standard.I was shocked therefore to get a…
Plusnet
I was on a fixed deal with Plusnet which expired recently. It was basic broadband (not fibre) and landline and I was paying £18.99 per month. I was given a speed estimate of 11mbps As it was coming to an end they offered me another 18 months fixed deal and after looking around I took that up and the cost was £20.22 per…
Got BT Broadband do I have to have a BT Landline still?
Hi Just that really - I've got BT broadband and a BT landline. I never use the landline anymore but didn't know if it was still the case that I had to have it? Thanks
What Plusnet can do and can't do
Hi there, Plusnet have said that they can't supply us with fibre, although we have the fibre cable right outside our house. Something to do with the green cabinet and the wiring (didn't get the exact details)... They told us only BT can do it, and BT are only offering 1000 Meg, which is a costly one. We don't want to leave…

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MSE News

Chase customer? Check if you can get its boosted 5.1% easy-access saver
If you have a Chase current account, you may be able to get a table-topping 5.1% easy-access savings rate to go with it, as the bank has launched a new, temporary bonus offer for some existing customers.
New online state pension boosting tool promised to Martin Lewis hit by delays – here's what you need to know
The tool was first promised to MoneySavingExpert.com founder Martin Lewis on ITV's The Martin Lewis Money Show Live last summer and was expected to launch before the end of the 2023/24 financial year.
Spotify to hike prices by up to £24 a year – here's what's happening
If you've got a Spotify Individual, Duo or Family account you'll see prices rise by up to £2 a month (equivalent to £24 a year) in a month's time, the music streaming service has announced.
Subway customer? You've got until 14 May to use your loyalty scheme points before shake-up – here's what's happening
If you're a Subway Rewards member, you have until the end of Tuesday 14 May to spend any points you've built up – or lose them entirely.
Nearly 850,000 people missed out on cheaper passports last year – here's how to cut costs and beat the upcoming price hikes
Nearly 850,000 people missed out on cheaper passports last year – and with fees rising by 7% this week, here's how to get a new passport for less.
Ted Baker to close 15 stores as it falls into administration – your shopping, refund and gift card rights explained
Fashion retailer Ted Baker will close 15 stores, including 11 by the end of next week, after falling into administration last month. Hundreds of staff are facing redundancy as a result of the administration.
State pension boosting to become easier as new online tool to launch within six months
A new online service designed to simplify how you check and pay for voluntary national insurance contributions is due to launch before the end of this financial year, the Government has confirmed to MoneySavingExpert.com.
NHS prescription costs in England to rise from May – check if you can save now
The charge for a single item will increase by 25p to £9.90 from Wednesday 1 May, the Government has confirmed. If you regularly pay for prescriptions, check if you can save by buying a prepayment certificate now.
NS&I launches 'British Savings Bonds' – but you can get better rates elsewhere
NS&I has launched its 'British Savings Bonds' – three-year fixed rate savings accounts first announced by the Chancellor in his Spring Budget last month. But they'll only pay 4.15% AER – a rate you can easily beat elsewhere.

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