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What Plusnet can do and can't do

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egarobar
egarobar Posts: 57 Forumite
Part of the Furniture 10 Posts Combo Breaker
edited 5 April 2022 at 9:29AM in Broadband & internet access
Hi there,
Plusnet have said that they can't supply us with fibre, although we have the fibre cable right outside our house. Something to do with the green cabinet and the wiring (didn't get the exact details)... They told us only BT can do it, and BT are only offering 1000 Meg, which is a costly one. We don't want to leave Plusnet, and we know that BT's customer service is rubbish. A friend told us that actually, we CAN get a fibre service from Plusnet, and there is some kind of agreement that they have with BT that they aren't supposed to offer it - but our friend couldn't tell us how to get around the red tape. Anyone here able to advise? Thanks in advance for your help.

Comments

  • blue.peter
    blue.peter Posts: 1,358 Forumite
    Tenth Anniversary 1,000 Posts Photogenic Name Dropper
    I don't think that this is really the best forum for the subject - I suggest that you try the Broadband and Internet Access one.
  • 400ixl
    400ixl Posts: 4,482 Forumite
    1,000 Posts Third Anniversary Name Dropper
    edited 5 April 2022 at 8:11AM
    Plusnet do not yet have any Full Fibre (FTTP) products to sell which is most likely why they are telling you they can't supply you that product. They are talking about offering one sometime this year (stating summer 2022) but they also said the same last year.

    They offer FTTC (up to 76Mbps) which is fibre to the cabinet and then from there it uses the copper network to your house.

    Both FTTC and FTTP are described as fibre, so unless your friend means FTTC then they are incorrect. Plusnet do not have FTTP services and cannot do it via BT for residential addresses. Hopefully they will update their status on this soon and people will know when they can order it from them.

    Provided the FTTP service you can now get is supplied by Openreach and not by a private company then there will be suppliers out there other than BT who can offer it. If it is a private install then there may be limits on who can supply over the line. You need to check the BT wholesale site to see what is available for your line.
  • MSE_Laura_F
    MSE_Laura_F Posts: 1,611 MSE Staff
    Sixth Anniversary 1,000 Posts Photogenic Name Dropper
    I've moved to the Broadband & Internet Access board to give this post a better chance of receiving helpful replies.
  • shiraz99
    shiraz99 Posts: 1,836 Forumite
    1,000 Posts Third Anniversary Name Dropper
    Might be better if you just take out a 12mth FTTC contract with someone like Now Broadband if it's available then looking to switch later when more ISP's start offering FTTP. If the cabinet is that close there's no reason you wont get 80/20 via FTTC.
  • BUFF
    BUFF Posts: 2,185 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    is it possible that there may be a "stop sell" on FTTC if FTTP is now available at your address?
  • shiraz99
    shiraz99 Posts: 1,836 Forumite
    1,000 Posts Third Anniversary Name Dropper
    edited 5 April 2022 at 7:37PM
    BUFF said:
    is it possible that there may be a "stop sell" on FTTC if FTTP is now available at your address?
    That only applies to providers that are currently offering a FTTP service, Sky for example, it wouldn't necessarily be an issue for Now BB.
  • Richard_T_
    Richard_T_ Posts: 349 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Some of this is down to the huge amount of confusion over what Fibre is, and what is sold as "fibre"
     The green cabinets have fibre optic cables running to them then copper to your home, this is fibre to the cabinet (FTTC)
     in these cabinets there are only so many ports available, and once full you have to go on a waiting list and/or the order is declined leaving you with ADSL where its copper all the way to the exchange - the longer the run of copper the slower the connection

    You may also be in an area thats served by Fibre to the premises (FTTP) this is where the fibre optic cables go all the way to the house - you can tell by looking at the phone poles and seeing if they have a rectangular box with round plugs on the top, together with a yellow label stating "Caution overhead fibre"
     Some FTTP areas are also in what's called copper stop sell, this means that you can not move to a copper based provider, either ADSL ( copper to the exchange) or FTTC ( copper form the green street cabinet)

    Plusnet only provide Copper products, either ADSL or FTTC , if the cabinet is full and you have FTTP available then its either slow ADSL ( which plusnet provide) or FTTP which plusnet dont sell
     If your area is a copper stop sell, the moving to plusnet is not an option

    It's been a while since i looked/checked, but this site may tell you what cabinet you are on, and if its full

  • littleboo
    littleboo Posts: 1,724 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    shiraz99 said:
    BUFF said:
    is it possible that there may be a "stop sell" on FTTC if FTTP is now available at your address?
    That only applies to providers that are currently offering a FTTP service, Sky for example, it wouldn't necessarily be an issue for Now BB.
    An Openreach stop-sell on copper based products will apply to all providers 
  • egarobar
    egarobar Posts: 57 Forumite
    Part of the Furniture 10 Posts Combo Breaker
     Thanks for the info, and putting us in the picture. We know what to do now, thanks.
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