Shell Energy fiber offer (deal unavailable for line - higher £ alternative same package

notsoforgetable

 Got this offer here on MSE broadband checker for Shell Energy:

                                                          

Tried to sign up but suddenly my line cant support that package (35Mb) and offered an alternative 38Mb package for £5.41 mnth extra ( includes offer credit)
 Is 35Mb vs 38Mb really an issue requiring 2 alternative contracts over an alleged 3Mb difference they cant dial down/overlook ? ,

                                                  

Feels like its a Bait and Switch ? to come top of BB checker results   ( and wasting mine and other ppls time ) 


I know Its extreme but I dont see any other solution  .   . . .  .  Release the Lewis    

   Much appreciated  MSE  team and community for all the help and advice you give here 

    Yours /        
              Notso errmm thingy

notsoforgetable

 Jut got the exactly same result trying their 63Mb fiber offer for £18.58

Unfortunately your telephone line cannot support the product you have selected. We can offer you these great value plans instead.

Fibre Broadband

Your estimated fibre download speed range is 38 - 76 Mbps

Please correct me if i've sneezed out the part of my brain responsible for basic math's & haven't  noticed ....

   .... but isn't  63Mb  between the 38-76 range my line can support  . 

 

prowla

36-76 Mbps doesn't seem very impressive for fibre to me.

QrizB

notsoforgetable said:

 Got this offer here on MSE broadband checker for Shell Energy:
Tried to sign up but suddenly my line cant support that package (35Mb) and offered an alternative 38Mb package for £5.41 mnth extra ( includes offer credit)

They're both the same price.

The MSE 35Mb "£16.58" offer screenshot shows that the contract is £21.99/month but with £65 bill credit.

The 38Mb offer is also £21.99, also with £65 bill credit.

wild666

If I had being searching for a new provider and it came up with it couldn't support over 38 Mb I would of reported them to the ombudsman as my line can get 43 Mb and 39 Mb through the VPN. 
If I took the lower speed then after a few months they offered the increase I would have been asking why it wasn't available when I clicked on that speed to sign up and my line can support over 38 Mb downloads!

jellyfish76

Same thing happening to me... although I don't get any mention of the £85 bill credit...

I get "6 months on us, terms apply" ... no idea what the terms are as I couldn't see anything mentioned about in in the promotional T&Cs.