Plusnet - knowingly overcharging customers

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Those that have a new contract starting in March / April - take care
Plusnet has knowingly overcharged you - the %age CPI increase has been applied across all customers despite the fact that contracts are clear .. spoke to CSA today after a long wait in call only to be told that the company is aware of it.
Sharp practice or error they should not be knowingly overcharging customer surely .
Plusnet has knowingly overcharged you - the %age CPI increase has been applied across all customers despite the fact that contracts are clear .. spoke to CSA today after a long wait in call only to be told that the company is aware of it.
Sharp practice or error they should not be knowingly overcharging customer surely .
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They complaints team admitted they were aware & planned to send emails advising .. so as I say KNOWINGLY overcharging customers
This is the paragraph on my contract note with a quoted price from mid March with Manager agreeing there was an issue. Was told that all customers on new contracts agreed in March had been overcharged ..
“For residential customers, the price for broadband, line rental, call plans, call charges and add-ons will be increased on or after 1st March every year from March 2022 by the Consumer Price Index rate of inflation published in January of that year plus 3.9%. Other prices, content and terms may also change during your contract. See CPI Plus 3.9% Guide for details. “
Expecting a technology/telecoms company to action a new contract and charge me according to that contract, without having to call them (with a 30 minute wait), to ask why they haven’t charged me in line with the new contract - to be told we knew about the issue but still decided to overcharge the customers involved without advising them …
I expect too much .. maybe
Or maybe it is more reflective of the poor processes at Plusnet & their approach to customer
Plusnet reviewed the conversation I had when taking out the contract and agreed I was not informed of the price increase My Original monthly fee has been honoured.
Full details on the community forum at plusnet.
Thanks to Ryan at plusnet for sorting .