Help: Vodafone increasing broadband price mid contract - wasn't aware & can't pay.
in Broadband & internet access
10 replies 237 views
Hi does anyone have any advice please? I'm less than half way through a 2 year contract and Vodafone are increasing my monthly broadband fee. (I've already got more going out than coming in. I can't afford this.) I signed up and that's on me but I wasn't aware there would be a price increase. I've asked Vodafone to inform me where this financial obligation for further costs was made clear to me and all they directed me to is their small print terms and conditions - but I was never made aware of these; I've searched through original emails and can't find where any terms and conditions were supplied at all. I originally bought through a Broadband Genie offer via Moneysavingexpert. I've repeatedly asked Vodafone to pinpoint where I was informed of these terms and they can't. All they said was 'talk to Broadband Genie' but in my opinion my contract isn't with Broadband Genie, it's with Vodafone. And they didn't make me aware of any further financial cost or condition.
Also it isn't just an increase in line with inflation; it's an increase to their profits too.
Vodafone won't release me. I'm basically headed into debt, especially with everything else that's increased recently. Is there anything I can do? It all feels wrong and I feel powerless to stand up for myself.
Any help appreciated, thanks.
Latest MSE News and Guides
Did you know there's an MSE app?
It's free & available on iOS & AndroidMSE App
Regifting: good idea or not?
Add your two cents to the discussionMSE Forum
Energy Price Guarantee calculator
How much you'll likely pay from AprilMSE Tools
And the article dates from November 2020.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 2.5kw inverter. 28MWh generated, long-term average 2.6 Os.
Your situation is regrettable, but you have no grounds for a complaint, or to void the contract without penalty.
People are not 'having a pop at you', they are simply explaining the reality of the situation, which you do not seem to want to hear.
Please note, your monthly bill will increase by £3 a month after your initial 24 month contract.
*Each April, your monthly plan charge will increase by an amount equal to the Consumer Price Index rate published by the Office for National Statistics in January (CPI rate) plus an additional 3.9% on top of the CPI rate. We will apply that CPI rate plus 3.9% adjustment from your April bill. In the event that the CPI rate is negative, this will be ignored but the additional 3.9% will still apply.
This means it is unlikely they will reverse this or release you from your contract. A couple of things to consider, what broadband package are you on? Is it the Superfast 1 or 2 and does it have any extras? You may be able to drop down to the lowest level (e.g.Superfast 1 basic is £3pm cheaper then Superfast 2 with a speed of 34Mb which is still fast enough for most households).
Another thought is if you are on benefits to see whether you can get any sort of discount for the social tariffs. Not sure if Vodafone do them, but the likes of BT, Sky, Virgin etc do.
Last thought is maybe speak to the likes of Sky, they sometimes buy people out of their existing contracts to get them to switch and you may be able to get a cheaper monthly payment that way.
Pretty much all of the providers do the yearly rise, so that is something to consider. There are some who don't (TalkTalk may be one, but I wouldn't touch them personally, but maybe needs must in your case).
Good luck, please read the conditions in the future so you are aware of any increases as they are common on many utilities these days.
As said above most of the broadband suppliers are doing it CPI +3.9%) and even if you find one that doesn't you'll have to pay an early termination fee to leave Vodafone which would be a pretty hefty lump sum.