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Broadband & internet access

Archives for March 2021

I had to cancel virgin broadband
Hi I just wanted some advice. I’m a long long loyal customer virgin in fact I’ve never been with anyone else. I have a 350mb connection with free evening and weekend calls. Which I never use. I was paying £39.99 a month with discounts for a year then my bill went up recently and now my new bill is £46. I tried to discuss…
Router to you view box connection
I have just moved house and unfortunately my router is in my hallway - I need to be able to connect my router to my you view box with a long cable but I am not exactly sure what I am buying i.e the terminology - is an ethernet cable? just want to order the right product! TIA
Has anyone moved from Virgin to Shell Broadband (or any other 60Mb+ land line provider)?
Hi, My Virgin broadband contract deal has come to an end so I will start paying ~£40 per month from April. I am tempted to try one of the superfast over the phone services to see if they are any good. Shell are an equivalent cost of £18.74 per month for 63Mb. Has anyone moved from Virgin to one of these 60Mb+ landline…
Broadband suddenly not working
Hi guys. My broadband suddenly stopped working this afternoon and the ISP said they did all they could and I should book and engineer. Before doing so I was wondering if there is any telecommunications engineer here that could tell me that if I manage to put back one of the wires (2nd from bottom of socket where the slot…
Can I extend WiFi range of Virgin media Hub 3.0?
Hi. I currently have the 3.0 hub. VM engineer recently replaced the previous earlier model as the idea was to plug landline into new hub (had landline issues). Following this, the phone didn’t work and the WiFi is worse. Engineer left without testing. Now in the furthest point in my flat (bedroom) which is not particularly…
anyone with Vodafone gigafast/Cityfibre experiences
cityfibre via vodafone have finally enable the FTTP in my street im thinking about going for it and would like to know anyone has had experience with the installation and setup via vodafone
Virgin media price hike
In January 2021, I was notified by VM that my broadband price would increase by £3. Therefore, i phoned up and renegotiated my contract for £22 for a further 18 months. For the first two months in february and march the price was £22, now in april it has increased to £26. For broadband only, is this a mistake?
Broadband without landline phone?
Has anyone done this? I'm paying a ridiculous price for BT landline and broadband. I hardly use the landline 'phone so looking at cheaper options.
MSE News: Shell Energy to axe £15 broadband switching 'cease fee'
Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the…
Switching to Sky Broadband and keeping existing number
We're thinking of switching to Sky superfast broadband, but I've noticed the topcashback site says, "If you were to keep your old landline number, you will not be eligible for cashback". Is there a problem with keeping your existing phone number with Sky? We've had the same number for 30+ years and do not want to lose it.…
Commercial quality broadband at a residential address
I want to set up a web server at my home (which is now my workplace too). For this, I need to have close to 100% uptime, which is only guaranteed for commercial broadband services. Particularly, as the quality of household internet connections has become an issue since the pandemic. Is it possible to get commercial quality…
Best broadband provider?
We are with virgin at the moment. I have just found out we have an outdated hub and the signal is very bad. I tried to sort it online but it said I needed to speak to virgin. I tried a couple of times but automated message telling me to call back another time as they were busy. Not sure whether to update it or move to…
TalkTalk offering contract renewal discounts?
Have a few TT accounts and wanted to reduce the cost as they usually do a 24 month contract renewal for a lower price. On my 'upgrades' I'm only being offered an increase to Fibre 65 which I don't need. I just want what I already have. Has anyone received anything different?
Broadband - Annual Price Increases
I've been getting my line rental and broadband from Force 9 (PlusNet) for a good few years now. They've been pretty reliable, so I'm reluctant to change. However, I was rather taken aback by an e-mail that I received from them a few days ago. They've announced that from June, the amount that I pay will increase each year…
Sky wants £28 for Superfast BB existing customer
Sky doesnt have any offers on superfast with phoneline so they say over the phone call today other than £27 a month with the £1 april increase taking it too £28 a month for the next 18 months I have been paying £21 pm for superfast on a 18 mth contract running out this april when it becomes £22 for a number of days before…
Shell energy cease charge :(
I am in process of leaving Shell Energy Broadband at the end of my contract and notice they charge a £12 cease charge, wish I had read this when I signed with them. Is this even legal charging at end of contract even if mentioned in terms and conditions? They also try and intimidate you to stay with them with this comment…
Replacement Router options/suggestions
Hi all, I have a BT Smart hub and recently it keeps dropping connection randomly and usually re-connects. I had the same issue with the Smarthub 6 and when I replaced it all was well so i suspect its the smarthub as its been on 24/7 for a good number of years now. I bought the smarthub as BT wouldn't provide it at the time…
Need HD Sky Sprts package for other half but anywhere else I can go. New to tech land! Heard of Now?
We are paying £152!for Sky basic package but sky sports/BT sports and HD. No land line used and no other TV. Virgin were rude and just tried to set me up there and then whn i wanted a quote..NOW tv wont talk on the phone and just said look at the website (im not techy), and BT want £70 upfront for an aeriel etc. Any other…
Virgin Discount
Virgin Media recently put up their prices by £4.50 a month whether you were on a contract or not. I had a technical issue recently which caused me to ring them - very drawn out process. At end "anything else I can help with?" Well yes what about then £4.50? Immediately offered a £4.00 a month discount with no hesitation.…
LLU and speed for different providers?
I have Vodafone broadband. When I signed up I was told I could get 40Mbps minimum, but I get around 10. I've had a look at Sam Knows, and for my exchange it says under LLU operator presence that it's enabled for Sky and Talk Talk, but not for Vodafone and all others. I don't know what that means. Basically, if I switch to…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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