Virgin media price hike

WelshGlyndwr

In January 2021, I was notified by VM that my broadband price would increase by £3. Therefore, i phoned up and renegotiated my contract for £22 for a further 18 months. For the first two months in february and march the price was £22, now in april it has increased to £26. For broadband only, is this a mistake?

Gary1963

I had the same problem. Basically they lied. 

A_Lert

The written contracts for broadband nearly always include an annual price rise now, often in a fixed calendar month regardless of when the contract started.

Your only case against it would be if you were not clearly given the contract.

WelshGlyndwr

Gary1963 said:

I had the same problem. Basically they lied. 

Have you contacted them about this? As mse website said price hike just impacts those that had a contract before 24th may

MoneyMate

Just B4 price increase £3.50p I phoned VM, ended up with new Contract so no price increase.

Bettie

I negotiated a new price and they made it clear it would go up by £3.50  but I remember that I asked...the info wasn't freely given. 

Gary1963

I did indeed contact them. Was informed that I had been assured no price rise with new contract and that a manager would sort it out. Called again to be told that it hadn't been sorted and would be. But still not done. So cancelled. They want to charge a large exit fee. I complained. They said they would now not charge the fee. However as they have a track record of saying one thing and doing another I won't hold my breath. Been with them 7 years. Will never go back.