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Current Shell Broadband offer - help please
Good afternoon all First time posting but long time reading. Like many at the mo, needing to lower the monthly outgoings. Spied the £14.99 (adjusted) Shell BB offer but cannot seem to arrange. The £24.99 per month figure seems to include the credit of £120 on their website suggesting a higher rate of £31.99 per month. Very…
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Switching to new provider when landline and broadband currently with different providers
I'm looking at sorting out my parent's internet. They're currently with BT for landline and Plusnet on a very old "Value Without Phone" 10Gb usage / month package which only has unlimited usage midnight - 8am. As they're doing a lot more video calls now it's no longer suitable. I'm looking at switching to the Shell Energy…
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PAC/STAC Code Confusion
Hi,I started a PAYGO Sim with Smarty i April 2019. In July, a better deal came along with the same provider, so I requested to leave without keeping the previous number. I received a "Sorry you're leaving us" email (which stated a STAC code), then I requested a new Sim on the better plan and destroyed my previous Sim. I…
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Government Gigabit Voucher Scheme - any experiences?
Hi all - has anyone on here taken Up one of these? Looking online it seems to a bit of a disaster, and there is no indication of what costs may be - even a ballpark figure! https://gigabitvoucher.culture.gov.uk/#suppliers So if you’ve looked at it I’d appreciate it if you could please let me know your experience - how easy…
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BT Halo or non Halo
Apparently if I move from Halo fibre 1 to a cheaper non halo broadband deal at the same speed; I might have to wait days or even weeks to get any technical problems fixed because with Halo I'm paying what apparently is a kind of insurance policy. A bit frightening as I need reliable broadband. Surely if there is a fault BT…
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Confused about switching broadband provider
I've been with the same broadband provider forever and am long out of contract. I have a broadband only account with Talk Talk and I pay BT for landlines and calls. If I went for a new broadband + calls package I understand that the new provider would contact Talk Talk about the broadband. But what happens about the…
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BT FTTP
I'm just about to move into a new house. It has Virgin Media & VDSL availability but only 70Mbps on VDSL. I am sick of Virgin Media. They usually have terrible customer service and their service has been non-existent during the pandemic. I want to go with VDSL but 70Mbps is limiting compared to 350Mbps on Virgin. Plusnet…
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Shell Broadband Advice
Hi im thinking of joining Shell, my main factors of broadband is reliability of connection and speeds. Has anyone joined how are these 2 areas, theyve said 68mbps max on my property.Any advice will be useful Thanks
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WiFi extender, Mesh network or anything else? Just lost..
Like many people I am now working from home and the room I work from is the furthest away from the Virgin Media router that is in the living room.I have tried to do my research online but it appears that every so called review website recommends different devices (Probably from the manufacturers that pay them)I need a…
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Broadband without credit check
Does anyone know any broadband who does it? Thanks
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Losing my phone line, help with VOIP needed!!!
Hi everyone I am about to switch to fibre-to-the-premises and TalkTalk have stated I will lose my home phone line. So given that I am switching to TalkTalk and I want to keep my home phone number and want to be able to plug a regular analogue phone in, I am guessing I will need some sort of adapter and a contract outwith…
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High resistance fault on the line - Help please
Morning, Not sure if this is the right place for this but require some help. My internet is currently with Post Office (Normal ADSL - up to 18mB). Since April my internet has been shockingly intermittent, cutting out once every 1-2 days. The internet light just goes red, cuts off all wired and wireless connections and then…
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Vodaphone
Hi guys, first post and it's a bit of a moan sorry. Currently with talk talk as my provider, last week saw through the mse emails the offer of vodaphone fibre, 2 years £25 a month with a £125 amazon voucher after 3 months of opening account. Time limited offer, so I signed up, got my order confirmation, booked the router…
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Sky trying to sell when I just want them to fix a problem
I have had probs with internet going in and out since new year. In Feb rang and limited package to save money (existing contract) and see what other VIP bits I was missing out on. Since then, signal gone in and out now and then, got worse, and now it goes nearly every day. When I call, they ignore what I am actually saying…
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Stick with Plusnet or switch?
My £23.50/month 12-month deal with Plusnet is coming to an end. I quoted deals elsewhere to Plusnet's retentions department and they offered me the following deals to stay : * Unlimited Fibre (38Mb - 40Mb download, 8Mb - 10Mb upload) - 12, 18 or 24 months - £22.99/month * Unlimited Fibre Extra (40Mb - 58Mb download, 9Mb -…
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BT refused to replace failed smart hub due to 'out of contract'
During the storms last week a nearby lightning strike took out numerous BT hubs/routers in our area, I was fortunate to quickly get an engineer visit booked to confirm the fault was in the hub itself, not the line/socket etc. That's when the BT games started ... Had to call up BT faults number to order replacement hub, but…
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Shell Broadband offer or stick with TalkTalk - please help me choose!
My £19.95/month 18-month Faster Fibre with TalkTalk ends on 14 September. Through this site, I signed up with Shell Energy Broadband 38Mbps at £24.95/month less £120 credit after three months on a 12-month contract, meaning £15 a month for a year. Naturally (although this was not offered when I rang TalkTalk before…
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Superfast Broadband deal ending, all providers say Superfast unavailable
Hi, We are currently coming to the end of a BT Superfast broadband deal where we’re getting 70Mbs. When I search for a new deal on comparison sites and click through to a provider they all say that the deal is unavailable or that the maximum speed they can offer is 2Mbs. Is there a lockout of other providers by BT for a…
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BT Halo Warning.
I've been caught out by BT and have been paying for Halo for sometime, only to find BT can't actually supply it in my area. Only a weak 2G signal here on BT mobile. BT Halo main benefit is the stay connected if you lose your landline, unless you are in a BT mobile area with a 4G service they can't fulfil this part of the…
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Use cashback with the same provider more than once?
HiI used cashback site (quidco and topcashback) in the past to use with plusnet and nowtv broadband. I'm looking at signing up again as a new customer for my new property very soon. Plusnet looks good. I used plusnet about 6 years ago to get cashback. I'm curious as to whether I will get cashback from plusnet again if I…
