High resistance fault on the line - Help please

Nuggy96

Morning, 

Not sure if this is the right place for this but require some help.

My internet is currently with Post Office (Normal ADSL - up to 18mB). Since April my internet has been shockingly intermittent, cutting out once every 1-2 days. The internet light just goes red, cuts off all wired and wireless connections and then comes back up on it's own after about 2-3 minutes. I have contacted the post office over the past 4 months. They continually run line tests which show my line has high resistance. I have had 7 engineers out, the first of whom changed the outside cables and fitted a new master socket in the my house, 5 of the engineers just came in ran line tests, checked the line, they said the line doesn't show high resistance, but said the router maybe faulty, the 7th did a "lift and shift" at the exchange. I have had 3 routers, which makes me assume the error is not the router unless I am really unlucky. They have done a lift and shift on Tuesday but the internet cut out on the same day and Wednesday, so do not think the issue has been resolved. The tech team at the post office seem to have no idea and just happy to constantly send engineers who keep saying there's no fault when they run their line tests.

Has anyone got any suggestions on what I can do?

Alter_ego

Had similar at previous house, numerous engineers found no fault. Eventually one went down a manhole between cabinet and pole. He emerged saying he'd fixed a dry joint. No further problems.

JJ_Egan

As above its probably a cable fault , but who knows where .

Move ISP and its the same cable .

I would be asking your ISP for a refund for time out of action .

Nuggy96

Alter_ego said:

Had similar at previous house, numerous engineers found no fault. Eventually one went down a manhole between cabinet and pole. He emerged saying he'd fixed a dry joint. No further problems.

Any ideas how I would convince the Post office to get the openreach engineer to go into the manhole?

Nuggy96

JJ_Egan said:

As above its probably a cable fault , but who knows where .

Move ISP and its the same cable .

I would be asking your ISP for a refund for time out of action .

This is the issue its the cable, so changing ISP won't do anything. I am also hoping to move in the next 2-3 months, but would like the issue fixed with me working from home and what not. In terms of asking for compensation, how would you word it? 

JJ_Egan

Compensation no only your monthly / weekly BB charges for the periods reported .

Chino

Nuggy96 said:

They continually run line tests which show my line has high resistance.

Who is the "they"?

Nuggy96 said:

5 of the engineers just came in ran line tests, checked the line, they said the line doesn't show high resistance

Which suggests that, despite what "they" told you, the problem with your broadband isn't caused by a "high resistance fault".

Perhaps you should consider migrating to FTTC if that's available to you. That might at least limit the scope of where Openreach have to search to identify any remaining fault in the line.

Nuggy96

Chino said:

Nuggy96 said:

They continually run line tests which show my line has high resistance.

Who is the "they"?

Nuggy96 said:

5 of the engineers just came in ran line tests, checked the line, they said the line doesn't show high resistance

Which suggests that, despite what "they" told you, the problem with your broadband isn't caused by a "high resistance fault".

Perhaps you should consider migrating to FTTC if that's available to you. That might at least limit the scope of where Openreach have to search to identify any remaining fault in the line.

following my sentences, obviously the first they is post office technical team, the second is the open reach engineer.

I don't fancy changing providers given I am hoping to move in the near future, dont want another fixed contract

wongataa

Is the phone line noisy?  Plug a corded phone into the socket and check.  If it is report a noisy line and don't mention broadband.  If the line is noisy fixing that should fix the broadband.

kangoora

We had an intermittent fault as you describe, except ours was worse after wet weather. After a few visits I got an switched on Openreach engineer who checked each section of the line. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. Openreach had to dig up our pavement again to get at the fault.

iniltous

Here the thing, there may or may not be an issue , but if there is, the onus is on the PO to raise the appropriate report to OR to send the correct ‘type’ of engineer , who can thoroughly examine the line , a generic fault report would no doubt get a cursory check and if no apparent problem, be booked off as ‘OK’, these ‘Special Fault Invesigations (SFI) may require the ISP to pay,  if  after the investigation , no problem is found ( the implication being there never was any defect ), perhaps your ISP doesn’t want to do anything but the minimum because of this possible charge,  you could ask if they have ever raised an SFI on your behalf....it’s possible that SFI isn’t the current name, but whatever it’s called, perhaps you need to insist they use it.