BT Halo or non Halo

freeasabird

Apparently if I move from Halo fibre 1 to a cheaper non halo broadband deal at the same speed; I might have to wait days or even weeks to get any technical problems fixed because with Halo I'm paying what apparently is a kind of insurance policy. A bit frightening as I need reliable broadband. Surely if there is a fault BT should fix it straightaway anyway? 

bill888

I thought with BT Halo, in the event of a broadband fault, Halo offers a free BT 4g mini hub to get you back online via BT mobile broadband.

Unlikely Halo can encourage Openreach to work any quicker at fixing a residential line broadband fault imho.

JJ_Egan

BT do not have to fix straight away for residential BB .Majority of faults are scheduled to fix by Open Reach .

Higher levels of service can be purchased  Total Care etc .

dreamypuma

Scare mongering / Sales tactics.

Ask yourself - have you ever had an outage, that you weren't able to manage? What are the implications?

Most issues are local, and not infrastructure related. Any significant issue related to the infrastructure is going to be resolved by Openreach and not BT. To this end BT have no influence over prioritising a resolution because of Halo. 

All they will do is mitigate by providing a mobile modem and service during this period. 

Now how much is the additional cost of having Halo for the duration of your contract?

Compare this with a 30 day unlimited data SIM (allowing tethering) - Smarty do one for £20, I guess cheaper SIMs  are available. 

You may want to use a dedicated 4G modem. These can be picked up for £21. Or you could just use your phone or an old phone as a hotspot.

Additionally you wouldn't need to initiate your own fall back position, until the need required. (Go back to my initial question, how often?)

The bottom line is, insuring against every risk you encounter is a sales persons dream. Insurance works by conjuring fear and generating revenue through users that don't need to claim / use the service. Their profitabilty is based on the higher balance of probability that issues won't occur, and is a nice cash cow.

Managing risk is possible. 

watkins247

Check BT have a mobile signal in your area, I got put on Halo and then found out BT do not provide a mobile service in this area. Meaning they can't honour the Halo agreement of a 4G Hub if required.

dreamypuma

watkins247 said:

Check BT have a mobile signal in your area, I got put on Halo and then found out BT do not provide a mobile service in this area. Meaning they can't honour the Halo agreement of a 4G Hub if required.

That's poor show. It's all about the dollars though with BT - Pretty much sums them up.

giraffe69

I think they have chosen to rebadge the FTTC deals as Halo 1 anyway so subscribers are finding they are now on this package. no extra cost, at this stage.

freeasabird

I went for a package that's like the halo but without the so called insurance premium. It's all a marketing ploy anyway. This is probably the last contract with BT. Thank you for your help. 

Linton

On BT contract renewal I was persuaded to transfer to Halo by a small decrease in charges.  The "insurance" is completely irrelevent to me as I already have a mobile broadband contract and mobile router for other reasons..  As Giraffe69 says it seems BT want to standardise on Halo for FTTC for marketting reasons.

Chino

dreamypuma said:

That's poor show. It's all about the dollars though with BT - Pretty much sums them up.

Unlike every other ISP which is run as a charity. Seriously, what world do you live in?

dreamypuma

Chino said:

dreamypuma said:

That's poor show. It's all about the dollars though with BT - Pretty much sums them up.

Unlike every other ISP which is run as a charity. Seriously, what world do you live in?

Ooh you're hard. Can I be in your gang?

I was commenting on their practice of selling services that aren't fit for the users purpose without sufficient validations. I suppose you'd be happy with that?