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Broadband & internet access

Archives for August 2020

TalkTalk internet cut outs every Sunday issue
We`ve been with TalkTalk for a number of years and never really had a problem as annoying or as a big as this and we need to know a way to resolve this as it`s becoming a joke. Since last year, without fail our internet cuts off at midnight on a Sunday for a hour. We`re pretty sure it`s not us because our Internet works…
Now getting FTTP what are best deals/advice please
Please can anyone advise. We are just about to get fibre to the house in a very rural area, after a self dig agreement with Openreach, yes all residents had to dig their own trenches and lay the pipe. Fibre now being put through by Openreach FTTP. Previously we had terrible, less than dial up, speed. They will leave reel…
Sky Package including Talk anytime. Is my calculation correct
I have calculated I can get a Sky package with fast broadband,tv including Netflix and talk anytime for £53 a month, which I think is reasonable. I might be able to negotiate a better deal. I am currently with Virgin Media and my contract expires in September. I have not been impressed with Virgin Media and their customer…
Joining Virgin Media
Hi, my TalkTalk contract is up next month and I'm looking to move elsewhere. Currently on a fibre deal but keen on super fibre due to now working at home. Virgin Media's M100 deal seems extremely good value at £24 a month, but just wondered if anyone had any good or bad experiences to share? When we moved into this house a…
Cut phone cable; help?
Hello, I’ve recently had someone in decorating and they’ve unfortunately cut the phone cable. I’ve pulled the cable through from the outside and I’m trying to reconnect. Which 2 colours come from the external cable and goes into the 2 x terminals (A and B) in the phone point (the box on the “internal” picture. It used to…
BT's New Email System
I don't know if anyone is suffering or anyone is interested but BT have introduced a new email user interface for it's webmail and this took place May/ June this year. They did this as people are being moved away from yahoo to their own system. All I will say is that it's a right dogs dinner and I would suggest anyone…
Sky discount / friend family code?
Does anybody have either a discount code to join sky with or work for them that would like to send me a referral code please?
Is Sky Cable can I use Virgin cable
We are currently with Virgin media and we are very unhappy with them. We are moving home shortly to a property which is also on Virgin, We were thinking to switching to Sky and they appear to offering much better package which includes Talk Anytime packages which is essential to us. , We believe Sky is also on Cable can…
Cancelling sky package for plusnet
Hi, I’m looking to switch from my sky package (tv, broadband and Netflix) at £62 pm to plusnet at £19 pm and Netflix at £9. So the plusnet website says they’ll take care of everything but because I’m only going to them for the broadband side of things will they be able to do this or should I just ring sky first to cancel…
Compensation
I was without a phone line or broadband for 21 days. It is through sky and get getting updates to say they where fixing the problem. I have only received £18 compensation and that was with lots of email complaints. Online it says that you should get £5-£8 a day compensation. Don’t know what the next step is?
BT Full fibre compensation question
I agreed to a full fibre connection with BT a few weeks ago and many things went wrong; the Openreach guy drilled into a mains cable and left us with a ring main out of action also a PC & TV not working as neither use wi-fi. It wasn’t possible to speak to anyone from Openreach at any point although I have emailed a claim…
BT compensation - anyone with experience please?
I agreed to a full fibre connection with BT a few weeks ago and many things went wrong; the Openreach guy drilled into a mains cable and left us with a ring main out of action also a PC & TV not working as neither use wi-fi. It wasn’t possible to speak to anyone from Openreach at any point although I have emailed a claim…
How much to re-activate phone line?
After several years with Virgin I feel like a change for Broadband & Phone. I have an inactive phone line from when I had BT but John Lewis want £49.99 to re-activate it. Do they all charge this sort of fee or do some do it free? I could see no reference to it with NOW.
Now Broadband Retention Deals
Does anyone have any experience or negotiating advice, when it comes to dealing with Now Broadband retentions? Having switched from Sky, I'm coming to the end of my 'Brilliant Broadband' contract in a few weeks - £18 p/m for ADSL + Anytime Calls. Any examples of recent retention deals, to aim for, would be much…
Shell Energy Deals
Hi, my son was about to sign up for the Shell Superfast deal via MSE, as he needs a 12 month contract, which according to MSE would entitle him to £120 credit if signed up before Aug 31st. Please note however that on Shell's own T&C's, they say the MSE deal ended on 24th. I've asked Shell confirm which is correct, and…
Who do I contact about a faulty router
Good morning, im 15 months into a 24 month contract with three home broadband. I have one of their 4G routers. since having the service, it’s been intermittent with working and not working. The last few weeks it’s gotten worse. It’s unusable most days. ive went through all the trouble shooting steps listed in the booklet…
SHELL BROADBAND OFFER
Has anyone else tried to take out the shell broadband offer through MSE sight and found they then tell you you cannot keep your phone number?? They then inform me only way to keep it is to pay full price and lose the money credit to your account, bit of a con I think.
which router for use with a Synology NAS?
My current one doesnt have very good LAN transfer speeds. Which should I go for as a replacement?
Broadband cancellations
Is there a cooling off period for broadband renewal
Broadband options
I've recently signed up to a vodafone MIFI advertised as upto 150mbps but in reality was only getting around 8, this morning it's 2. I'm within my cooling off period so need to switch. I'm in a new build and because it's an overhead area open reach have said they wont connect until a order is placed with a provider. I did…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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