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BT compensation - anyone with experience please?
I agreed to a full fibre connection with BT a few weeks ago and many things went wrong; the Openreach guy drilled into a mains cable and left us with a ring main out of action also a PC & TV not working as neither use wi-fi. It wasn’t possible to speak to anyone from Openreach at any point although I have emailed a claim for the electrician’s bill and redecorating costs.
I raised a complaint about the poor experience with BT which they were very slow to respond to however we are now in touch and they are asking me to say how much we want by way of compensation.
I have no clue what would be reasonable and would be grateful if any MSE forum members might have experience they’d be willing to share?
ThanksComments
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